Organisational duty of candour: guidance

This guidance focuses on the implementation of the legal duty of candour procedure for health, care or social work services.

Annex H

Further sources of support


Little Things Make a Big Difference (including factsheets and e-learning module)

The Scottish Government

Healthcare Improvement Scotland, Being Open

Care Inspectorate

Healthcare Improvement Scotland

Scottish Independent Advocacy Alliance

AvMA – Independent advice and support to people affected by medical accidents

NMC/ GMC Openness and honesty when things go wrong: the professional duty of candour

Scottish Public Services Ombudsman, Guidance on Apology

NHS Resolution – Saying Sorry Leaflet

Royal College of Surgeons – Duty of Candour – Guidance for Surgeons and Employers

National Patient Safety Agency – The Incident Decision Tree

Duty of candour and the definition of moderate harm for radiation overexposure and exposures much greater than intended in diagnostic radiology

GMC – Flowchart for decision making when patients may lack capacity


Scottish Association of Social Workers

Royal College of Nursing

The Yorkshire Contributory Factors Framework

The London Protocol

Integrating Human Factors to improve the quality of incident investigation

NHS Improvement Just Culture Guide


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