Organisational duty of candour: guidance
This guidance focuses on the implementation of the legal duty of candour procedure for health, care or social work services.
The Organisational Duty of Candour Checklist
Step 1: Identifying and Contacting the Relevant Person
- Do you know who the relevant person is in respect of this incident?
- Is their preferred method of communication already known? If not, this needs to be determined and noted.
- Has it been possible to make contact with them? If not, a note should be made of the attempts that have made to make contact.
Step 2: Notify Relevant Person
- Provide the relevant person with an account of the incident and what actions are going to be taken. (Note that if it is more than a month since the incident need to explain why).
Step 3: Arrange a meeting
- Arrange a meeting – and provide the person with the opportunity to ask questions in advance of the meeting.
- At the meeting (or through communication if not desired):
- Apologise, if not already happened.
- Tell the person what happened.
- Tell them what further steps are being taken.
- Give the relevant person the opportunity to ask further questions and express their views.
- Tell them about any other processes that might be on-going.
- Provide them with a note of the meeting and details on how to contact a person within the organisation.
Step 4: Carry out a review
- Start a review – remember to seek the views of the relevant person.
- Prepare a report – to include the manner it has been carried out.
- Ensure that report focus is on improving quality and sharing learning.
- Report to include the actions taken in respect of the duty of candour procedure.
- Offer to send the relevant person a copy of the review report – remember to let them know of any further actions subsequently.
- Make sure that a written apology is offered.
Throughout: Support and Assistance for Relevant Person & Staff
- Consider and give relevant person support or assistance available to them.
- Staff to receive training and guidance on all requirements of the procedure.
- Employees to be provided with details of services or support relating to their needs arising from the incident.
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