National Care Service - complaints co-design: findings summary

This report sets out findings we have gathered through research and co-design that relate to complaints and redress.

Getting involved

We want to hear from as many voices as possible as we shape and develop the new National Care Service (NCS). If you’d like to share your experience or views, you can join our Lived Experience Expert Panel. If you join the panel, you’ll be invited to take part in different things like:

  • surveys
  • interviews
  • helping come up with ideas about what the NCS could look like
  • helping us understand what our research is telling us
  • helping us make sure we’re designing the NCS to meet everyone’s needs

For more information about the National Care Service, visit



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