Publication - Research and analysis
National Care Service: Complaints - Co-design Partnership Programme report
This is a report from sessions Scottish Government held around the health and social care complaints process. These sessions were part of our Co-design Partnership Programme.
Co-design sessions
We ran 8 co-design sessions with people from different backgrounds and communities. The people who took part had experience of a range of services, including justice social work services and children’s services.
Our sessions were held in:
- Clydebank
- Edinburgh
- Glasgow
- Perth
We also held some sessions online for people who could not travel. To run these sessions, we worked with:
- Action for Children
- Age Scotland
- Carr Gomm
- Deaf Blind Scotland
- Glasgow Disability Alliance
- Minority Ethnic Carers Of People Project (MECOPP)
- Next Chapter
At the sessions we discussed:
- how people find information, make complaints and experience the complaints process
- ways of making complaints more simple
Contact
Email: LEEP@gov.scot