Publication - Research and analysis
National Care Service: Complaints - Co-design Partnership Programme report
This is a report from sessions Scottish Government held around the health and social care complaints process. These sessions were part of our Co-design Partnership Programme.
About Complaints and redress
Our co-design work for the National Care Service has focused on different themes.
Complaints and redress is one of those themes.
The theme covers a person’s journey from seeking information about how to complain about a service, to submitting a complaint and getting a reply.
In our most recent work, we have been looking at:
- how people find information and decide how to make a complaint
- what would make the complaint process more accessible
- what people expect to happen when their complaint involves more than one service
Contact
Email: LEEP@gov.scot