The modern outpatient: a collaborative approach 2017-2020

Healthcare strategy providing opportunities for transformation which improves efficiency and puts individuals at the heart of their own care.


1. M Hughes, S Gordon K McInnes, K McCormac, N Peden, Can we see more outpatients without more doctors? J R Soc Med; July 2003 vol. 96 no. 7333-337.

2. 3 The licence model is per organisation unit. Each organisation unit can support a maximum of 10 distinct waiting areas or meeting rooms. Typically an organisation unit could be a GP practice or a clinical speciality ( e.g. diabetes in Highland).

3. 2 Bradford NK, Caffery LJ, Smith AC. Telehealth services in rural and remote Australia: a systematic review of models of care and factors influencing success and sustainability. Rural and Remote Health (Internet) 2016; 16: 3808. Available:


Email: Pauline Fyfe,

Phone: 0300 244 4000 – Central Enquiry Unit

The Scottish Government
St Andrew's House
Regent Road

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