Fair Start Scotland employability service - year 4: online survey results

Appendix 2: Survey questions

Survey 1: In-work Support

Q1 What types of in-work support did you receive to support you to remain and progress at work? Please select as many as apply to you:

• A dedicated key worker
• One to one appointments with regular support and contract from the key worker
• Development of an In-work Support Action Plan
• Support with workplace induction
• Financial guidance
• Discussion about how start work will impact your benefit entitlements and the possible in-work benefits
• Given information about travel options to and from work
• Payment to cover travel costs to and from work in the first weeks after starting on a job
• Payment to help buy work clothes
• Key worker assisted with monthly workplace reviews with your employer
• Helped me to deal with an issue or a concern I had while at work
• Assisted with a workplace adjustment and/or helped with accessibility issue
• Provided with support for training at workplace (for example: helped to find training I needed for work)
• Help facilitate workplace relationships (for example: helped with talking to the manager on my behalf)
• An exit plan for leaving the Fair Start Scotland service
• I was offered in-work support but I did not take it up
• I was not offered any type of in-work support
• I don't remember
• Prefer not to say
• Other, please tell us what

Q2 What made you decide not to take up an offer of in-work support? Please select as many as apply to you:

• I didn't feel that the types of support offered would help me
• I didn't feel that the types of support offered were adapted to my needs
• I only needed support with finding a job
• I didn't get enough information on what types of in-work support were available
• Other, please tell us what

Q3 Overall, do you think that the in-work support helped you to remain and/or progress in work?

Yes/No

Q4 How has the in-work support you received helped you stay in work (optional)?

Free text box

Q5 Since you started work, have you (select one only):

• Been in work for less than 3 months
• Been in work at least 3 months but less than 6 months
• Been in work for at least 6 months but less than a year
• Been in work for a year or longer
• I have since stopped working
• I have been in and out of work
• Prefer not to say
• Other, please tell us what:

Q6 Since you started work has your income from working increased? Please select as many as apply to you:

• Yes, since I started my hourly rate increased
• Yes, since I started work the number of hours I work increased
• Yes, I got a pay rise
• Yes, my income from working increased for another reason
• No, my income from working has stayed the same
• No, my income from working has decreased
• No, I have since stopped working and I'm now looking for another job
• No, I have since stopped working and I'm not looking for another job at the moment
• Prefer not to say
• Don't know
• Other, please tell us what:

Q7 Is there anything the service could have done better to support you once you started work?

Yes/No

Q8 What could the service do better to support you once you started work?

Free text box

Q9 Do you have any other comments about the service that you would want us to know about? (optional)

Free text box

Survey 2: Experiences of re-joining the service

Q1 Why did you choose to re-join the service? Please select as many as apply to you:

• My job ended and I need help to find a new one
• Due to personal reasons I was no longer able to participate in the service but now feel ready to rejoin
• Due to physical health reasons I was no longer able to participate in the service but now feel ready to re-join
• Due to mental health reasons I was no longer able to participate in the service but now feel ready to re-join
• Due to caring responsibilities I was no longer able to participate in the service but now feel ready to re-join
• Now that Covid restrictions have been removed, I want to start looking for a job again
• I did not feel ready to begin work last time but hope I will be ready to find and start a job this time
• I just need a little more support to help me find a job
• I did not find the service useful last time but hope this time it will be better
• I was not aware that I had been referred to or involved with Fair Start Scotland before
• I completed my University/College/training course
• Prefer not to say
• Don't know
• Other, please tell us what

Q2 Have you noticed any change or differences to the Fair Start Scotland service being delivered since you re-joined?

Yes/No/Hard to say or don't know

Q3 What changes have you noticed to the service since you re-joined?

Free text box

Q4 Is there anything that Fair Start Scotland could do better to support you into finding and staying in work? Please tell us what (optional)

Free text box

Q5 Do you have any other comments about the service that you would want us to know about? (optional)

Survey 3: Parents Experiences

Q1 Overall, to what extent do you think the support you received from the service helped you with starting and staying in work?

Helped a lot/Helped somewhat/Helped a little/Made no difference/Hard to say or don't know

Q2 What did you find most helpful in terms of the support you received (optional)?

Free text box

Q3 Is there anything Fair Start Scotland could do better to support you into finding and staying in work? Please tell us what (optional)

Free text box

Q4 Is there anything that the service could do better to support PARENTS in particular? Please tell us what (optional)

Free text box

Q5 Do you have any other comments about the service that you would want us to know about? (optional)

Free text box