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Publication - Statistics

Inpatient Experience Survey 2018: technical report

Published
28 August 2018
Part of
Health and social care
ISBN
9781787811423

This report provides information on the technical aspects of the 2018 Inpatient Experience Survey, including development, implementation, analysis and reporting.

This document is part of a collection

View supporting documents Supporting documents

Annex A: Per cent Positive and Negative Responses

Table A1 shows which responses were classed as positive and negative. Answers such as 'neither agree nor disagree' and 'fair' were treated as neutral. Other answers such as 'can't remember / don't know' and 'not relevant' were excluded from the analysis.

Table A1 also shows how many respondents there were nationally for each of the per cent positive questions.

Table A1: Number of respondents and response codes for per cent positive style questions

Question Number Topic Question Text Positive values Neutral values Negative values Excluded values Number of responses analysed
Q2 Admission to hospital Were you kept informed about how long you would have to wait to be admitted to hospital after you were referred? 1 2 3 4 7,266
Q4 Admission to hospital In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor? 1 2 3 4 7,983
Q5 Admission to hospital Once seen by a nurse or doctor, were you kept informed about what was happening? 1 2 3 4 8,450
Q6 Admission to hospital Did you feel safe when you were in A&E? 1 2 3 4 8,577
Q7 Admission to hospital Did a nurse or doctor discuss your condition with you in a way you could understand? 1 2 3 4,5 8,176
Q8 Admission to hospital Overall, how would you rate the care and treatment you received during your time in A&E? 1,2 3 4,5 - 8,872
Q9 Admission to hospital Overall, how would you rate your admission to hospital – that is the time after you arrived at hospital until you got to a bed on the ward? 1,2 3 4,5 - 20,037
Q10a Hospital & ward The main ward or room I stayed in was clean. 1,2 3 4,5 6 20,384
Q10b Hospital & ward The bathrooms and toilets were clean. 1,2 3 4,5 6 20,095
Q10c Hospital & ward I was bothered by noise at night from other patients 4,5 3 1,2 6 18,735
Q10d Hospital & ward I was bothered by noise at night from hospital staff. 4,5 3 1,2 6 19,000
Q10e Hospital & ward I was happy with the food and / or meals I received. 1,2 3 4,5 6 19,873
Q10f Hospital & ward I was happy with the drinks I received. 1,2 3 4,5 6 20,023
Q10g Hospital & ward I received care and assistance when I needed it 1,2 3 4,5 6 20,280
Q10h Hospital & ward There were times when I felt threatened by other patients or visitors 4,5 3 1,2 6 19,376
Q11 Hospital & ward Did you feel you were able to spend enough time with the people that matter to you – for example family and friends? 1 2 3 4,5 18,902
Q13 Hospital & ward Overall, how would you rate the hospital and ward environment? 1,2 3 4,5 - 20,289
Q14a Care & treatment I had enough privacy when being examined or treated. 1,2 3 4,5 6 20,353
Q14b Care & treatment I got enough help with washing and dressing when I needed it. 1,2 3 4,5 6 17,910
Q14c Care & treatment I got enough help with eating and drinking when I needed it. 1,2 3 4,5 6 16,206
Q14d Care & treatment I got enough help with going to the bathroom or toilet when I needed it. 1,2 3 4,5 6 17,303
Q15 Care & treatment Were you involved as much as you wanted to be in decisions about your care and treatment? 1 2 3 4 19,614
Q16 Care & treatment Were the people that matter to you, such as family and friends, involved in decisions about your care and treatment as much as you wanted? 1 2 3 4 13,590
Q17 Care & treatment Overall, how would you rate your care and treatment during your stay in hospital? 1,2 3 4,5 - 19,992
Q18a Staff Staff spent enough time with me 1,2 3 4,5 6 19,943
Q18b Staff Staff listened to me if I had any questions or concerns 1,2 3 4,5 6 19,524
Q18c Staff Staff discussed my condition and treatment with me in a way I could understand 1,2 3 4,5 6 19,562
Q18d Staff Staff gave me the opportunity to involve the people that matter to me 1,2 3 4,5 6 17,370
Q18e Staff Staff talked in front of me as if I wasn't there 4,5 3 1,2 6 18,518
Q18f Staff Staff helped me to feel in control of my treatment / care 1,2 3 4,5 6 18,866
Q20 Staff Did you feel that staff treated you with compassion and understanding during your stay? 1 2 3 4 20,142
Q21 Staff Do you think that staff worked well together in organising your care? 1 2 3 4 19,953
Q22 Staff Overall, how would you rate the hospital staff you came into contact with? 1,2 3 4,5 - 20,215
Q24 Operations & procedures Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand? 1 2 3 4 11,210
Q25 Operations & procedures Beforehand, did a member of staff explain what would be done during the operation or procedure? 1 2 3 4 11,175
Q26 Operations & procedures Beforehand, were you told how you could expect to feel after you had the operation or procedure? 1 2 3 4 11,122
Q27 Operations & procedures Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand? 1 2 3 4 10,761
Q28 Operations & procedures After the operation or procedure, did a member of staff explain how it had gone in a way you could understand? 1 2 3 4 11,073
Q29 Leaving hospital Were you and / or your carer involved in planning for your discharge from hospital? 1 2 3 4 19,465
Q30 Leaving hospital Did hospital staff give you, your carer or someone else close to you all the information needed to help care for you at home? 1 2 3 4 16,788
Q31 Leaving hospital Were the arrangements for any follow up appointments explained to you in a way that you understood? 1 2 3 4 16,315
Q36 Leaving hospital If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged? 1 - 2 3,4 3,881
Q37 Leaving hospital Overall, how would you rate the arrangements made for you leaving hospital? 1,2 3 4,5 - 19,429
Q38 Care & support services Were you confident that any care or support services you needed had been arranged before you left hospital? 1 2 3 4 8,819
Q40 Care & support services Were you given enough information about your care and support arrangements before leaving hospital? 1 2 3 4 8,019
Q41 Care & support services Did you have a choice in the care or support services arranged for you? 1 2 3 4 7,307
Q42 Care & support services Overall, how would you rate the care or support services you used after leaving hospital? 1,2 3 4,5 - 7,970
Q44 Overall If you were unhappy or dissatisfied with care, treatment or services, were you able to find out how to provide feedback or complain? 1 - 2 3 5,444

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