Policing - complaints handling, investigations and misconduct issues: independent review

First independent review of complaint handling, misconduct and investigations since the creation of new policing structures in 2013. Dame Elish Angiolini reviewed the effectiveness of the new systems for dealing with complaints against the police, how well complaints are investigated and the processes involved.

Annex G - Glossary

A&E - Accident and emergency

ACAS - Advisory, Conciliation and Arbitration Service

ACC - Assistant Chief Constable

ACPOS - Association of Chief Police Officers (Scotland)

ACU - Anti-Corruption Unit (part of Police Scotland)

ADHD - Attention Deficit Hyperactivity Disorder

AGS - An Garda Síochána

AGS - Auditor General for Scotland

ASPS - Association of Scottish Police Superintendents

C3 - Contact, Command and Control Division

CAAP-D - Criminal Allegations Against Police Division (part of COPFS)

CARU - Complaints Assessment and Resolution Unit

CBT - Cognitive Behavioural Therapy

Centurion - Police Scotland's complaints and conduct database

CHR - Complaint Handling Review

CHRWG - Complaint Handling Review Working Group

CHS - Criminal History System

CJI - Criminal Justice Inspection Northern Ireland

CJSD - Criminal Justice Services Division

COMS - Custody and Offender Medicine Services

CoP - College of Policing (England and Wales)

COPFS - Crown Office and Procurator Fiscal Service

COSLA - Convention of Scottish Local Authorities

CPD - Continuing professional development

CPT - European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment

CRER - Coalition for Racial Equality and Rights

CRI - Custody Review Inspector

DCC - Deputy Chief Constable

EAP - Employee Assistance Programme

EAP - Ethics Advisory Panel

ECHR - European Convention on Human Rights

ECS - Emergency Care Summary

ECtHR - European Court of Human Rights

FAI - Fatal Accident Inquiry

FCI - Force Custody Inspector

FLO - Family Liaison Officer

Frontline Resolution - Early discussion of a complaint with the complainer

GBV - Gender‑based violence

GSOC - Garda Síochána Ombudsman Commission

HMCIC - Her Majesty's Chief Inspector of Constabulary

HMICS - Her Majesty's Inspectorate of Constabulary in Scotland

ICV - Independent Custody Visitor

Integrity Matters - Police Scotland's confidential anonymous reporting system

IOPC - Independent Office for Police Conduct (England and Wales)

ISA - Information Sharing Agreement

ITPP - Introduction to Policing Programme

MOU - Memorandum of Understanding

NCHDWG - National Complaint Handling Development Working Group

NCS - National Custody System

NDPB - Non‑Departmental Public Body

NGAU - National Gateway Assessment Unit

NISAG - National Independent Strategic Advisory Group

NPCC - National Police Chiefs' Council

NPM - National Preventive Mechanism

OPCAT - UN Optional Protocol on the Convention against Torture and other Cruel, Inhuman or Degrading Treatment or Punishment

PCCS - Police Complaints Commissioner for Scotland

PIP - Post‑incident procedures

PIRC - Police Investigations and Review Commissioner

PND - Police National Database

PONI - Police Ombudsman for Northern Ireland

PRG - Professional Reference Group

PRI - Practice requiring improvement

PSD - Professional Standards Department

PSNI - Police Service of Northern Ireland

PSoS - Police Service of Scotland (known as Police Scotland)

PTSD - Post‑Traumatic Stress Disorder

RAI - Risk, Assurance and Inspection

Relevant complaint - A complaint against the police, as defined in the Police, Public Order and Criminal Justice (Scotland) Act 2006, as amended

RPOAS - Retired Police Officers' Association Scotland

RPRP - Reflective Practice Review Process (England and Wales)

SAS - Scottish Ambulance Service

SCPOSA - Scottish Chief Police Officers' Staff Association

SCTS - Scottish Courts and Tribunals Service

SEMPER Scotland - SEMPER stands for Supporting Ethnic Minority Police employees for Equality in Race

Senior officer - Any constable holding rank of chief constable, deputy chief constable or assistant chief constable

SFIU - Scottish Fatalities Investigation Unit

SOP - Standard Operating Procedure - Police Scotland has multiple SOPs covering a wide range of subjects

SPA - Scottish Police Authority

SPC - Scottish Police College

SPCB - Scottish Parliamentary Corporate Body

SPCF - Scottish Police Consultative Forum

SPF - Scottish Police Federation

SPSO - Scottish Public Services Ombudsman

SQA - Scottish Qualifications Authority

SWDF - Scottish Women's Development Forum

SWRC - Scottish Women's Rights Centre

The 2012 Act - Police and Fire Reform (Scotland) Act 2012

The 2006 Act - Police, Public Order and Criminal Justice (Scotland) Act 2006

TrIM - Trauma Incident Management

UWS - University of the West of Scotland

VIA - Victim Information and Advice service (part of COPFS)

WIP - Women in Policing


Email: ian.kernohan@gov.scot

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