Independent Review of Adult Disability Payment (ADP): call for evidence and consultation analysis

The Lines Between were asked to undertake an independent analysis of the consultation and call for evidence conducted by the Chair of the Independent Review of Adult Disability Payment that ran between 28 June and 30 August 2024.


Appendix A: Public Consultation Questions

Question 1

How effective do you think the following methods could be at helping people to find out about Adult Disability Payment?

Q1A. Advertisements for Adult Disability Payment (television, social media/online, newspapers etc).

Q1B. Working with organisations like charities to inform those who use their services about Adult Disability Payment.

Q1C. Running events within communities to inform people about Adult Disability Payment.

[Very effective / Effective / Somewhat effective / Not very effective / Not effective at all]

Q1D. Do you think there is anyone who might be left out by these methods? Please give reasons for your answer.

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Q1E. Are there any other methods that might help people find out about Adult Disability Payment? Please give reasons for your answer.

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Q1F. What do you think the Scottish Government could do to help people who know Adult Disability Payment exists but are unsure if they should apply or might be unwilling to apply?

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Q1G. What reasons do you think might mean someone may be unwilling to apply for Adult Disability Payment?

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Question 2

Q2. Do you think there is anything else that could be done to encourage people to apply for Adult Disability Payment?

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Question 3

Q3A. In your view, would it be helpful to have a more detailed eligibility check before filling in the application form?

[Yes / No / Don’t know]

Q3B. Please explain your reasons.

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Q3C. If you said “yes”, what questions do you think the eligibility checker should ask?

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Q3D. If you said “yes”, please consider what the potential advantages/disadvantages would be on people thinking about making an application for Adult Disability Payment.

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Q3E. Would you need help to complete an eligibility check?

[Yes / No / Don’t know]

Q3F. If you said “yes”, who would you ask to help you?

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Question 4

Q4A. Have you ever used the Local Delivery service provided by Social Security Scotland to help you with something to do with Adult Disability Payment?

[Yes / No / Don’t know]

Q4B. If you said “no”, are you aware of this service and the support it offers?

[Yes / No / Don’t know]

Q4C. If you said “yes”, did you feel that you were treated with dignity, fairness and respect?

[Yes / No / Don’t know]

Q4D. If you said “yes”, how easy was it to access the Local Delivery Service?

[Very easy / Somewhat easy / Neither easy nor difficult / Somewhat difficult / Very difficult]

Q4E. Please provide reasons for your answer. You might want to think about:

  • How did you find out about the Local Delivery service?
  • What did the service help you with? You might want to think about how that helped you.
  • What about this service do you think worked well?
  • What would you change about this service?

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Q4F. What do you think would help make people more aware of this service and the help it provides?

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Question 5

Q5A. Have you ever used the Independent Advocacy Service provided by VoiceAbility to help you with something to do with Adult Disability Payment?

[Yes / No / Don’t know]

Q5B. If you said “no”, are you aware of this service and the support it offers?

[Yes / No / Don’t know]

Q5C. If you said “yes”, did you feel that you were treated with dignity, fairness and respect?

[Yes / No / Don’t know]

Q5D. If you said “yes”, how easy was it to access the Independent Advocacy Service?

[Very easy / Somewhat easy / Neither easy nor difficult / Somewhat difficult / Very difficult]

Q5E. Please provide reasons for your answer. You might want to think about:

  • How did you find out about the Independent Advocacy Service?
  • What did the service help you with? You might want to think about how that helped you.
  • What about this service do you think worked well?
  • What would you change about this service?

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Q5F. What do you think would help make people more aware of this service and the help it provides?

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Question 6

QA6. Do you agree or disagree that the rules for the daily living part of Adult Disability Payment are easy to understand?

If you need a reminder of what the rules are, you can read them here.

[Agree / Disagree / Don’t Know]

Q6B. Please give reasons for your answer, outlining which parts you think are easy or difficult to understand and why.

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Q6C. How could the rules around the daily living part be made easier to understand?

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Question 7

Q7A. If there was an opportunity to change the rules for the daily living part of Adult Disability Payment, what changes would you make (if any)?

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If you suggested changes:

Q7B. Who do you think might be better off?

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Q7C. Who do you think might be worse off?

By ‘better off’ and ‘worse off’ we mean either from a financial, wellbeing or any other perspective you think is relevant.

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Question 8

Q8A. Do the current daily living activities adequately allow the impact of fluctuating conditions to be accounted for?

[Yes / No / Don’t know]

Q8B. Please give reasons for your answer.

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Q8C. Do you think that people with certain conditions might find it difficult to receive points for any one or more of the daily living activities?

[Yes / No / Don’t know]

Q8D. Please give reasons for your answer.

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Question 9

Q9A. Are the rules around an activity needing to be completed safely, to an acceptable standard and within a reasonable time period easy to understand?

[Yes / No / Don’t know]

Q9B. If you said “no”, what would you change to make them easier to understand?

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Question 10

Q10A. How effective do you think the fluctuating conditions sections of the application form are at helping people to describe their daily living needs?

Please only answer in relation to the fluctuating conditions sections of the application form that are outlined on Page 19 in the consultation paper.

[Very effective / Effective / Somewhat effective / Not very effective / Not effective at all]

Q10B. Please give reasons for your answer.

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Question 11

Q11A. If there was an opportunity to change any specific parts of the rules around fluctuating conditions as part of the daily living activities, what changes would you make (if any)?

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Q11B. If you proposed changes, what positive impacts could these have, and for who?

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Q11C. If you proposed changes, what negative impacts could these have, and for who?

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Question 12

Q12A. How effective do you think the daily living part of the Adult Disability Payment application is at helping Social Security Scotland understand a person’s daily living needs?

[Very effective / Effective / Somewhat effective / Not very effective / Not effective at all]

Q12B. Please give reasons for your answer.

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Question 13

Q13A. Are there any other issues with the daily living part of the Adult Disability Payment application that have not been captured above?

[Yes / No / Don’t know]

Q13B. If you said “yes”, what other issues with the daily living activities do you think need to be considered?

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Q13C. Are there any other things you would like to tell us about the daily living part of Adult Disability Payment?

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Question 14

Q14A. How effective do you think Social Security Scotland’s decision-making process is with regards to understanding a person’s daily living needs?

[Very effective / Effective / Somewhat effective / Not very effective / Not effective at all]

Q14B. Please give reasons for your answer.

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Question 15

Q15A. Have you received a decision on an application for Adult Disability Payment?

[Yes / No / Don’t know]

If you said “yes”:

Q15B. Were you invited to take part in a consultation as part of applying for Adult Disability Payment?

[Yes / No / Don’t know]

Q15C. How did the consultation take place?

[In person / By telephone / Video call / Other]

Q15D. Did the consultation take place at a convenient date and time for you?

[Yes / No]

Q15E. What worked well about the consultation process?

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Q15F. What worked less well about the consultation process?

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Q15G. Did you understand the decision?

[Yes / No / Don’t know]

Q15H. Did you need support to understand the decision?

[Yes / No / Don’t know]

Q15I. Please explain your answer.

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Q15J. What could have been changed about telling you what the decision was? What do you think the impact of that change might be?

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Question 16

Q16A. Have you ever asked for a decision on an Adult Disability Payment application to be looked at again through the re-determination process?

[Yes / No / Don’t know]

If you said “yes”:

Q16B. Do you feel that you were treated with dignity, fairness and respect?

[Yes / No / Don’t know]

Q16C. Did you receive regular updates about what was happening?

[Yes / No / Don’t know]

Q16D. What do you think worked well about the re-determination process?

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Q16E. What would you change about this process?

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Question 17

Q17A. Have you ever received an indefinite award for Adult Disability Payment?

[Yes / No / Don’t know]

If you said “yes”:

Q17B. How did that make you feel?

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Q17C. What impact did this have on your quality of life?

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Q17D. Was the reason for this decision communicated clearly?

[Yes / No / Don’t know]

Q17E. How could your experience of receiving an indefinite award be improved?

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Question 18

Q18A. Thinking about review periods for entitlement to Adult Disability Payment, have you ever received an Adult Disability Payment award that is subject to a review period?

[Yes / No / Don’t know]

Q18B. If you said “yes”, what is the impact of having a longer review period on the quality of life of a disabled person?

Q18C. Do you feel the reasons for this decision were communicated clearly?

[Yes / No / Don’t know]

Q18D. Please give reasons for your answer.

Q18E. Have you ever experienced a review of your Adult Disability Payment award?

[Yes / No / Don’t know]

If you said “yes”:

Q18F. What do you think worked well about this process?

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Q18G. What would you change about this process?

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Question 19

Q19A. If you have ever received a decision on an Adult Disability Payment application, how long after you submitted your application did it take for you to receive this?

[Less than 1 month / 1 – 2 months / 2 – 3 months / 3 – 4 months / 4 – 5 months / 5 – 6 months / More than 6 months]

Q19B. How satisfied were you with this?

[Very satisfied / Satisfied / Somewhat satisfied / Not very satisfied / Not satisfied at all]

Q19C. What in your view could have been done to improve your experience of waiting for a decision?

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Question 20

Q20A. Have you previously reported a change of circumstances for Adult Disability Payment?

[Yes / No / Don’t know]

If you said “yes”:

Q20B. Do you feel that you were treated with dignity, fairness and respect?

[Yes / No / Don’t know]

Q20C. Did you receive regular updates about what was happening?

[Yes / No / Don’t know]

Q20D. In your view, what worked well?

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Q20E. In your view, worked less well?

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Question 21

Q21. Are there any other changes you think the Scottish Government could make to Adult Disability Payment? If you proposed changes, what positive impacts could these have, and for who? If you proposed changes, how would you prioritise these?

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Contact

Email: adpreview@gov.scot

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