Fairer parcel deliveries: action plan

Summary of Actions

1. We will develop an interactive data hub to allow users to measure the fairness of delivery pricing to improve transparency and drive behaviour change.

2. We will develop the Scottish Parcel Delivery Map to understand consumer experiences and target interventions.

3. We will celebrate best practice by retailers and parcel delivery companies.

4. We will work with industry to explore how to increase the impact and reach of the Statement of Principles.

5. We will make it easier for consumers to know and exercise their rights.

6. We will improve the accuracy of postcode classification tools.

7. We will establish the Improving Consumer Outcomes Fund to explore new approaches to tackling long-standing consumer issues, including misleading and unfair delivery charges in rural and remote areas of Scotland.

8. We will shape UK Government action to further strengthen consumer protection to ensure fair and transparent delivery charges for Scottish consumers.