Caller Feedback on the Alert Line Service
Previously Protect has attempted to contact those callers that left contact details in order to ask for their feedback on the service. This however has proved difficult due to the small size of the group identifying themselves as NHS Scotland workers, making contact, or drawing any meaningful data from such as small group. Protect regularly conducts as standard a feedback survey to all callers to our advice line services to gain feedback, and the results of the most recent survey are below. This will include any NHS Scotland workers who Protect were able to contact.
2018 Protect Feedback Survey (our most recent survey in all sectors)
- 96% of callers found the advice clear and easy to understand
- 84% found the advice helpful
- 80% followed the advice
- 92% would recommend the charity
I hope you have found this report useful and we look forward to continuing to support NHS Scotland and its workforce. If you have any questions please don't hesitate to contact me.
Business Development Director
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