Publication - Research and analysis

Coronavirus (COVID-19) - Near Me video consulting service: evaluation 2020 - summary report

Published: 23 Mar 2021

Summary findings of an external evaluation of the rapid scaling-up of the Near Me video consultation service across health and care services in Scotland during 2020, in response to the coronavirus pandemic.

17 page PDF

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17 page PDF

404.0 kB

Contents
Coronavirus (COVID-19) - Near Me video consulting service: evaluation 2020 - summary report
Abbreviations and Glossary of Terms

17 page PDF

404.0 kB

Abbreviations and Glossary of Terms

Abbreviation / Term

Definition

Attend Anywhere

Video call system and service designed to support remote health and care consultations

HSCP

Health and Social Care Partnerships – bring together Local Authorities and local Health Boards to plan and deliver integrated adult community health.

Hub site

The location where the clinician is based during the video consultation

IT

Information Technology

NASSS

Non-adoption, Abandonment and Challenges to Scale-up, Spread and Sustainability – an analytical framework developed to explain individual and organisational challenges to adoption and sustained use of technology-supported programmes in health and care.

NHS Health Boards

NHS Scotland has 14 territorial Health Boards, which cover specific geographical areas. They are responsible for the protection and improvement of their population's health, and for the delivery of frontline healthcare services. There are also 7 Special NHS Boards.

NHS Near Me

National branding name in Scotland for the video consultation services using the Attend Anywhere platform

Primary care

Primary health care is the first point of contact with the NHS. It includes community-based services provided by, for example, GPs, community nurses, pharmacists; and by allied health professionals such as physiotherapists and speech and language therapists.

Secondary care

Mainly hospital-based health care provision, including emergency care (via Accident & Emergency), outpatient departments and elective treatments.

Spoke site

The location where the patient is based during the video consultation

TEC

Technology Enabled Care

VC

Video Consulting or Video Consultations

Waiting area

A virtual online waiting area which patients access via an internet link and then wait for their appointment


Contact

Email: Socialresearch@gov.scot