Coronavirus (COVID-19) - Near Me video consulting service: evaluation 2020 - summary report

Summary findings of an external evaluation of the rapid scaling-up of the Near Me video consultation service across health and care services in Scotland during 2020, in response to the coronavirus pandemic.

Abbreviations and Glossary of Terms

Abbreviation / Term


Attend Anywhere

Video call system and service designed to support remote health and care consultations


Health and Social Care Partnerships – bring together Local Authorities and local Health Boards to plan and deliver integrated adult community health.

Hub site

The location where the clinician is based during the video consultation


Information Technology


Non-adoption, Abandonment and Challenges to Scale-up, Spread and Sustainability – an analytical framework developed to explain individual and organisational challenges to adoption and sustained use of technology-supported programmes in health and care.

NHS Health Boards

NHS Scotland has 14 territorial Health Boards, which cover specific geographical areas. They are responsible for the protection and improvement of their population's health, and for the delivery of frontline healthcare services. There are also 7 Special NHS Boards.

NHS Near Me

National branding name in Scotland for the video consultation services using the Attend Anywhere platform

Primary care

Primary health care is the first point of contact with the NHS. It includes community-based services provided by, for example, GPs, community nurses, pharmacists; and by allied health professionals such as physiotherapists and speech and language therapists.

Secondary care

Mainly hospital-based health care provision, including emergency care (via Accident & Emergency), outpatient departments and elective treatments.

Spoke site

The location where the patient is based during the video consultation


Technology Enabled Care


Video Consulting or Video Consultations

Waiting area

A virtual online waiting area which patients access via an internet link and then wait for their appointment



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