Attend Anywhere / Near Me video consulting service evaluation 2019-2020: report

This report presents the findings of an external evaluation of the Attend Anywhere / Near Me video consultations service used across health and care services in Scotland

Abbreviations and Glossary of Terms

Abbreviation / Term: Definition

Attend Anywhere: Video call system and service designed to support remote health and care consultations

Basecamp: Online project management and document sharing application.

BSL: British Sign Language

CEO: Chief Executive Officer

CHI number: Community Health Index - unique numeric identifier allocated to a patient

Cisco: Video conferencing technology provider

COPD: Chronic Obstructive Pulmonary Disease

DNA: Did Not Attend

EMIS: A healthcare clinical and administrative system, used mainly in primary care

GDPR: General Data Protection Regulations

HSW: Healthcare Support Worker

HSCP: Health and Social Care Partnerships - bring together Local Authorities and local Health Boards to plan and deliver integrated adult community health.

Hub site: The location where the clinician is based during the video consultation

Internet browser: A piece of software installed on a computer system / computers that provides access to the internet and websites.

IRIHS: Interdisciplinary Research in Health Sciences (University of Oxford)

IT: Information Technology

Jabber: Video conferencing technology provided by Cisco

Makaton: A language programme that uses symbols, signs and speech to enable people to communicate

mPower: An EU-funded project to help older people with long-term conditions to live independently.

MS: Multiple Sclerosis

NASSS: Non-adoption, Abandonment and Challenges to Scale-up, Spread and Sustainability - an analytical framework developed to explain individual and organisational challenges to adoption and sustained use of technology-supported programmes in health and care.

NHS Health Boards: NHS Scotland has 14 territorial Health Boards, which cover specific geographical areas. They are responsible for the protection and improvement of their population's health, and for the delivery of frontline healthcare services. There are also 7 Special NHS Boards.

NHS Near Me: National branding name in Scotland for the video consultation services using the Attend Anywhere platform

NRSPCC: NHS Research Scotland Permissions Coordinating Centre

PAS: Patient Administration System, providing clinical and administrative information, mainly used in hospitals

Polycom: Video conferencing technology provider

Primary care: Primary health care is the first point of contact with the NHS. It includes community-based services provided by, for example, GPs, community nurses, pharmacists; and by allied health professionals such as physiotherapists and speech and language therapists.

R&D: Research and Development

REC: Research Ethics Committee

SCI Gateway: National technology system which integrates primary and secondary systems

Secondary care: Mainly hospital-based health care provision, including emergency care (via Accident & Emergency), outpatient departments and elective treatments.

Spoke site: The location where the patient is based during the video consultation

Tertiary Care: Specialist health services for people with a condition requiring high levels of expertise and support services

TEC: Technology Enabled Care

TrakCare: Specific Patient Administration System used in most hospitals across Scotland

UCPN number: Unique Care Pathway Number - a unique identifier allocated to new referrals to a consultant led service, to enable identification of patient pathways.

URL: Uniform Resource Locator - the browser address of an internet web page

VC: Video Consulting or Video Consultations

Waiting area: A virtual online waiting area which patients access via an internet link and then wait for their appointment



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