Attend Anywhere / Near Me video consulting service evaluation 2019-2020: report
This report presents the findings of an external evaluation of the Attend Anywhere / Near Me video consultations service used across health and care services in Scotland
Abbreviations and Glossary of Terms
Abbreviation / Term: Definition
Attend Anywhere: Video call system and service designed to support remote health and care consultations
Basecamp: Online project management and document sharing application.
BSL: British Sign Language
CEO: Chief Executive Officer
CHI number: Community Health Index - unique numeric identifier allocated to a patient
Cisco: Video conferencing technology provider
COPD: Chronic Obstructive Pulmonary Disease
DNA: Did Not Attend
EMIS: A healthcare clinical and administrative system, used mainly in primary care
GDPR: General Data Protection Regulations
HSW: Healthcare Support Worker
HSCP: Health and Social Care Partnerships - bring together Local Authorities and local Health Boards to plan and deliver integrated adult community health.
Hub site: The location where the clinician is based during the video consultation
Internet browser: A piece of software installed on a computer system / computers that provides access to the internet and websites.
IRIHS: Interdisciplinary Research in Health Sciences (University of Oxford)
IT: Information Technology
Jabber: Video conferencing technology provided by Cisco
Makaton: A language programme that uses symbols, signs and speech to enable people to communicate
mPower: An EU-funded project to help older people with long-term conditions to live independently.
MS: Multiple Sclerosis
NASSS: Non-adoption, Abandonment and Challenges to Scale-up, Spread and Sustainability - an analytical framework developed to explain individual and organisational challenges to adoption and sustained use of technology-supported programmes in health and care.
NHS Health Boards: NHS Scotland has 14 territorial Health Boards, which cover specific geographical areas. They are responsible for the protection and improvement of their population's health, and for the delivery of frontline healthcare services. There are also 7 Special NHS Boards.
NHS Near Me: National branding name in Scotland for the video consultation services using the Attend Anywhere platform
NRSPCC: NHS Research Scotland Permissions Coordinating Centre
PAS: Patient Administration System, providing clinical and administrative information, mainly used in hospitals
Polycom: Video conferencing technology provider
Primary care: Primary health care is the first point of contact with the NHS. It includes community-based services provided by, for example, GPs, community nurses, pharmacists; and by allied health professionals such as physiotherapists and speech and language therapists.
R&D: Research and Development
REC: Research Ethics Committee
SCI Gateway: National technology system which integrates primary and secondary systems
Secondary care: Mainly hospital-based health care provision, including emergency care (via Accident & Emergency), outpatient departments and elective treatments.
Spoke site: The location where the patient is based during the video consultation
Tertiary Care: Specialist health services for people with a condition requiring high levels of expertise and support services
TEC: Technology Enabled Care
TrakCare: Specific Patient Administration System used in most hospitals across Scotland
UCPN number: Unique Care Pathway Number - a unique identifier allocated to new referrals to a consultant led service, to enable identification of patient pathways.
URL: Uniform Resource Locator - the browser address of an internet web page
VC: Video Consulting or Video Consultations
Waiting area: A virtual online waiting area which patients access via an internet link and then wait for their appointment
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