Publication - Strategy/plan

Energy Consumers Commission: work plan - 2020 to 2021

Published: 19 Feb 2021

This document sets out the Energy Consumers Commission's first work plan covering 2020-2021 ahead of the set up of Consumer Scotland in late 2021. Includes our proposed priorities for advocacy and specific projects to be completed.

21 page PDF

447.3 kB

21 page PDF

447.3 kB

Energy Consumers Commission: work plan - 2020 to 2021
9. Engagement in Decision Making

21 page PDF

447.3 kB

9. Engagement in Decision Making

A timeline is included below of some of the key industry and government changes over the forthcoming 12 months. We anticipate that the ECC will engage in many of these to represent the needs of consumers in Scotland, with a focus on impacts on our priority areas. It will do so through a number of forums

  • Direct Feed in to the Scottish Energy Advisory Board
  • Ad-hoc advocacy on key issues through responses to consultations/ attendance in key groups

2020/2021 Q4

  • RIIO-T2 and RIIO-GD2 are implemented (1st April)

2021/2022 Q1

  • RIIO-ED2 networks to submit draft business plans to Ofgem and challenge group (July)

Scottish Specific Events/Publications

  • Publication of Scottish Government's Fuel Poverty Strategy
  • Publication of the Scottish Government's Heat Decarbonisation Policy Statement
  • Publication of the Scottish Government's Climate Change Plan Update
  • Publication of the Scottish Government's Bioenergy Action Plan
  • Passing of the Heat Networks (Scotland) Bill
  • Just Transition Commission Final Report
  • Hydrogen Policy Statement and Action Plan
  • Scottish Net Zero Roadmap

Where deemed relevant by the Commission, the chair and/or other members will engage in opportunities to share their insight, and that of their network, through advocacy work. This may include membership of relevant working groups and responses to consultations From Ofgem, the UK Government and others.

To drive the Commission's advocacy work in these areas, the ECC will bring in additional expertise from key stakeholders in themed meetings. Relevant industry representation will be invited to these as well as Government, regulators, community groups and others as appropriate.

The Commission will consider and engage with the unique challenges faced by a diverse range of consumers across the energy market. These may include different ethnic groups, vulnerable consumers, different age groups and other protected characteristics. This may be through regular engagement and consultation with these consumers and representative bodies, and a requirement to consider the equalities impacts of any work.


  • Scrutinise and respond formally to key consultations within the energy landscape.
  • Members will engage with relevant bodies in the development of policies to ensure that the voice of consumers in Scotland is heard, representing views of grass roots organisations where appropriate.
  • Proactively raise issues where the ECC has identified that there is a risk of consumer harm, or opportunities to improve consumer outcomes. Arrange a series of focused meetings with key stakeholders to better understand specific concerns, disseminate best practice, or develop improved approaches to areas where consumers are at risk of harm.