Energy consumer action plan

Sets out our commitment to ensure consumers are at the heart of Scotland's energy transition.

Monitoring and Reporting

We will develop a framework to evaluate progress towards the building blocks and actions set out in this plan. It is essential that the action plan remains responsive to people’s expectations and that we are targeting the right issues. To do this, we will introduce a system for obtaining insights and evidence from the energy regulator, consumer and community groups. This builds on the work of the 2018 Scottish Energy Summit and our continued engagement with Ofgem to improve the quality and accessibility to Scottish data. 

To support delivery of Scotland’s Energy Strategy, we committed to publish an Annual Energy Statement setting out the latest energy statistics; progress made towards targets; developments under each of the six strategic priorities; changes within the UK energy market and international frameworks; and an assessment of technological changes and advances with a bearing on Scotland’s energy system. Since the publication of the Energy Strategy, we have and continue to advance actions under the Consumer Protection and Engagement Priority. Further details on work to date can be found in the Annual Energy Statement 2019, and we will report on the success of this Action Plan in future statements. 

Next Steps

Greener Scotland is a one-stop website for live greener. It is packed with news, hints and tips to help you greener and to help create a cleaner, Greener Scotland.

Home Energy Scotland is Scotland’s leading organisation delivering impartial advice on energy saving, keeping warm at home, renewable energy, greener travel and more. Home Energy Scotland’s expert advisors offer free, impartial advice. It is funded by the Scottish Government and managed by the Energy Saving Trust. 

The Scottish Government makes it as easy as possible for those who wish to express their opinions on a proposed area of work to do so. All past, present and future consultations can be accessed via the Consultation Hub. We are currently consulting on the future of low carbon heat for off gas buildings and Energy Efficient Scotland and would like to hear your views.

To get involved and help shape the future energy system contact the Consumer Policy and Interventions Team at

“The reality is that the energy consumer of tomorrow is already here, walking amongst us” 

Matthew Vickers, Chief Executive and Chief Ombudsman, Energy Ombudsman



Back to top