Carer benefits evaluation: phase 1 - annex A - mixed methods research

Appendix 1: Logic models (text)

Case transfer

Short-term – process outcomes

• Individuals notified of intention to transfer, the process, payment schedule and/or any delays to this (e.g. extension to process) and reasons for this
• Determinations made with no need for re-application
• Determinations made within the period set out in the intention to transfer notice
• Value of award is transferred on a like-for-like basis
• DWP appointees continue until reviewed
• Individuals are signposted to other benefits, support and services for carers

Short-term outcomes

• Individuals do not feel undue stress/ anxiety about the transfer process
• Experience of the process is in line with dignity, fairness, and respect
• Individuals feel throughout that the transfer is safe and secure (i.e. the right amount is paid on time and other benefit entitlements are not affected)
• Individuals understand what is happening and when
• Individuals know who to contact for help and support
• Individuals understand when they will be paid, what they need to do and who they need to contact (when appropriate) or are reassured that they don’t need to do anything

Medium-term outcomes

• Individuals feel that they have a positive relationship with Social Security Scotland
• Individuals feel treated with dignity, fairness and respect by Social Security Scotland
• Individuals understand what happens next
• Individuals are aware of the benefits, support and services available to them

Long-term outcomes

• Trust in Social Security Scotland increased
• There are open and effective communications between individuals and Social Security Scotland
• Individuals understand their responsibilities and feel more comfortable about reporting a change in circumstances
• Public services treat people with dignity and respect

Carer Support Payment

Short-term – process outcomes

• The process of applying for and receiving Carer Support Payment is as accessible as possible
• Signposting is provided to other support and services that are available for carers
• Payments are administered well

Short-term outcomes

• Individuals understand rules around eligibility and earnings, and the application process
• Individuals’ applications are handled quickly
• Individuals are aware of the benefits, support and services that are available to them
• Individuals understand how to challenge a determination, and are clear on process and timings for re-determination decisions
• Individuals feel that they have been treated with dignity, fairness and respect by Social Security Scotland
• Individuals understand entitlement rules for claiming backdated payments and the processes around this

Medium-term outcomes

• Individuals who are eligible take up the benefit and get all of the support they are entitled to
• Individuals experience stability of support
• Individuals are able to access wider support services external to Social Security Scotland
• Individuals are able to access opportunities outside of caring e.g. for education and employment
• Individuals feel that they have a positive relationship with Social Security Scotland
• Individuals feel that Carer Support Payment provides recognition of the caring role they provide

Long-term outcomes

• The take up of benefits is maximised
• Poverty is reduced
• Public services treat people with dignity and respect
• Trust in Social Security Scotland increased