Benefit Take-Up Strategy 2026-2031 - Easy Read version
Scotland’s Benefit Take-up Strategy 2026-31 aims to ensure people get the financial support they are entitled to through a more accessible and joined-up system. The strategy focuses on increasing awareness, access and uptake to reduce poverty and improve wellbeing.
Current barriers to getting help
Some people don’t know what help is out there. Language and digital access can be barriers to getting the help they need.
Worries, fear or lack of confidence stop people asking for help. These feelings can delay or stop applications for support.
Other barriers include complicated forms and not knowing where to start. These barriers can make it hard for some people to understand how to apply for help.
We have learned from past efforts to improve benefit access. Social Security Scotland is now helping a lot of people across Scotland.
Working with local groups and making services put people first has been helpful.
It has been important to listen to people who don’t usually get help easily, like those in rural areas or with disabilities.
Services should be easy to use, trusted and give help when needed. People shouldn’t need to work out where to go for help alone.
By 2031, the Scottish Government wants a system where people know their rights and get the support they need easily.
People should feel safe and respected when asking for help.
Everyone should be treated with fairness, dignity and respect.
Contact
Email: Tasneem.Irshad@gov.scot