Severe Disablement Allowance: agency agreement

Agency agreement in respect of Severe Disablement Allowance for People Resident in Scotland between The Secretary of State For Work and Pensions and the Scottish Ministers.

13. Operational Engagement

13.1 Both parties will work in a practical way to promote a positive shared claimant experience. A link between Service Delivery colleagues in Social Security Scotland and DWP will be established to provide an opportunity for ongoing communication and shared understanding between officials on the operational delivery of Severe Disablement Allowance. Both parties will act in the spirit of co-operation, trust, respect and confidentiality.



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