Improving water services
We have made significant improvements to our water and wastewater services since Scottish Water's creation in 2002, and we are committed to maintaining these high standards.
Current improvement plan: 2021 to 2027
The current improvement plan (called Strategic Review 21 or SR21) runs from 2021 to 2027.
We recognise the water industry faces long-term challenges and needs to prioritise investment carefully. To address this, stakeholders worked together to create an Investment Planning and Prioritisation Framework (IPPF) for SR21.
This framework encourages collaboration and involves stakeholders in deciding what investment is most needed. Unlike previous periods, Scottish Water's investment programme isn't fixed at the start—it develops over time based on changing needs and priorities.
Scottish Water created a strategic plan with stakeholders that explains how it will start delivering the long-term Water Sector Vision.
The Water Industry Investment Group manages the ongoing review of investment requirements throughout this period. The WIIG also checks Scottish Water's progress and reports to Ministers.
The planned improvements for SR21 are set out in the Scottish Water: ministerial directions 2020 and cover:
- drinking water quality
- the environment
- customer service
- enabling new connections
- mitigating and adapting to climate change
Previous improvements
The Delivery Assurance Group (DAG) has published a report on improvements delivered from 2015 to 2021.