Policy actions  3 of 3

Parcel delivery charges

Rural and island communities in Scotland often have to pay more to have parcels delivered, and some companies refuse to deliver to these areas at all.

We are committed to ensuring that the parcel delivery market works in the interests of all Scottish consumers and businesses. As part of this commitment, we support the work of stakeholders such as Citizens Advice Scotland (CAS), Trading Standards Scotland, the Consumer Protection Partnership (CPP) and the Advertising Standards Authority (ASA) in relation to parcel deliveries.

We believe that fair regulation of parcel delivery surcharging can only be brought about by action from the UK Government, but are doing all we can to alleviate the issues faced by Scottish consumers.

We have also developed a Statement of Principles to help retailers on their policies regarding the delivery of goods purchased online by consumers.

The Minister for Energy, Connectivity and the Islands, Paul Wheelhouse MSP, chaired a roundtable meeting on 27 June 2018 with parcel delivery companies, businesses, consumer groups and regulatory bodies to discuss how services and charges can be made fairer, better and more transparent. View the minutes of the ministerial roundtable.

In November 2018 we published our action plan to ensure fair parcel delivery pricing for people living in all parts of Scotland

To find out more about your rights as a consumer or your obligations as a business go to the delivery law website which is the ‘one stop shop’ website in the UK for those seeking advice and support about misleading delivery charge advertising.