Publication - Statistics
Scottish Inpatient Patient Experience Survey 2012 Volume 1: National results
The Better Together Scottish Patient Experience Inpatient Survey is a postal survey, first conducted in early 2010, with the aim of establishing the experience of a sample of people aged 16 years and over who had a recent overnight hospital stay. The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.
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ANNEX B - PERCENTAGE POSITIVE RESULTS 2010-2012
| Question Number 2012 |
Question text | 2010 | 2011 | 2012 | ||
|---|---|---|---|---|---|---|
| 3. | In the Accident and Emergency Department (A&E), I was told how long I would have to wait. | 54 | 49 |  |
49 | |
| 4. | In the Accident and Emergency Department (A&E), I was told what was happening in a way I could understand. | 85 | 84 | 83 | ||
| 5. | Overall, how would you rate the care and treatment you received during your time in the Accident and Emergency Department (A&E)? | 83 | 82 | 83 | ||
| 6. | If your hospital visit was planned in advance how did you feel about the length of time you waited to be admitted to hospital after being referred? | 89 | 89 | 88 | ||
| 7. | Did the information you were given before attending hospital help you understand what would happen? | 95 | 96 |  |
96 | |
| 9. | From the time you arrived at hospital, how did you feel about the time you had to wait to get a bed on the ward? | 87 | 87 | 87 | ||
| 10. | Overall, how would you rate your admission to hospital (i.e. the period after you arrived at hospital until you got to a bed on the ward)? | 81 | 80 | |
80 | |
| 11a) | The main ward or room I stayed in was clean. | 90 | 92 | |
93 | |
| 11b) | The bathrooms and toilets were clean. | 84 | 86 | |
88 | |
| 11c) | I was not bothered by noise at night. | - | 52 | 54 | |
|
| 11d) | I was not bothered by noise during the day. | - | 68 | 69 | ||
| 11e) | I was happy with the food and drink that I received. | 71 | 67 | |
68 | |
| 11f) | When I called I received assistance within a reasonable time. | - | 87 | 87 | ||
| 11g) | There were times I felt bothered or threatened by other patients or visitors. | 80 | 83 | |
82 | |
| 11h) | I knew who was in charge of the ward. | 64 | 61 | |
62 | |
| 13. | Overall, how would you rate the hospital environment? | 79 | 79 | 80 | |
|
| 14a) | I was able to get adequate pain relief when I needed it. | 91 | 91 | 91 | ||
| 14b) | I had privacy when being examined and treated. | 94 | 95 | 95 | ||
| 14c) | I had privacy when my condition and treatment was discussed. | 85 | 85 | 85 | ||
| 14d) | I got help with washing and dressing when I needed it. | 81 | 82 | |
82 | |
| 14e) | I got help with eating and drinking when I needed it. | 68 | 68 | 69 | ||
| 14f) | I got help with going to the bathroom or toilet when I needed it. | - | 80 | 81 | ||
| 14g) | Before moving wards, a member of staff explained what would happen. | 82 | 81 | |
81 | |
| 14h) | Moving wards was well managed. | 82 | 82 | 82 | ||
| 15. | How did you feel about being involved in decisions about your care and treatment? | 84 | 85 | |
85 | |
| 17. | Overall, how would you rate your care and treatment during your stay in hospital? | 84 | 85 | 85 | ||
| 18a) | Doctors introduced themselves to me. | - | 96 | 96 | ||
| 18b) | There was enough time to talk to the doctors. | 78 | 82 | |
81 | |
| 18c) | Doctors knew enough about my condition and treatment. | 87 | 88 | |
87 | |
| 18d) | Doctors explained the risks and benefits of any treatment in a way I could understand. | 87 | 88 | |
87 | |
| 18e) | Doctors talked in a way that helped me understand my condition and treatment. | 87 | 88 | |
88 | |
| 18f) | Doctors gave me clear explanations about any operations and procedures (e.g. what would happen, how I could expect to feel). | 86 | 87 | |
86 | |
| 18g) | Doctors told me how my operation or procedure had gone in a way I could understand. | 87 | 86 | 87 | ||
| 18h) | Doctors did not talk in front of me as if I was not there. | - | 79 | 80 | |
|
| 18i) | Doctors listened to me if I had any questions or concerns. | 86 | 88 | |
88 | |
| 18j) | As far as I was aware doctors washed/cleaned their hands at appropriate times. | 85 | 87 | |
88 | |
| 19a) | Nurses introduced themselves to me. | - | 84 | 85 | |
|
| 19b) | There was enough time to talk to the nurses. | 79 | 76 | |
76 | |
| 19c) | Nurses knew enough about my condition and treatment. | 82 | 81 | |
81 | |
| 19d) | Nurses talked in a way that helped me understand my condition and treatment. | 80 | 80 | |
80 | |
| 19e) | Nurses gave me clear explanations about any operations and procedures (e.g. what would happen, how I could expect to feel). | 77 | 76 | |
77 | |
| 19f) | Nurses did not talk in front of me as if I was not there. | - | 81 | 81 | ||
| 19g) | Nurses listened to me if I had any questions or concerns. | 85 | 87 | |
87 | |
| 19h) | As far as I was aware nurses washed/cleaned their hands at appropriate times. | 88 | 90 | |
90 | |
| 20. | How much do you agree or disagree that staff worked well together in organising your care? | 84 | 85 | |
84 | |
| 21. | Overall, how would you rate all the staff who you came into contact with? | 87 | 87 | 87 | ||
| 22a) | My family or home situation was taken into account when planning for me leaving hospital. | - | 83 | 83 | ||
| 22b) | I was happy with how long I had to wait around when I was told I could go home. | 73 | 73 | 73 | ||
| 22c) | I was given help with arranging transport. | 65 | 62 | |
61 | |
| 22d) | I understood who to contact if I had any questions after leaving hospital. | 81 | 80 | |
80 | |
| 22e) | I was told about any danger signals to watch for when I got home. | 73 | 72 | |
72 | |
| 22f) | I was given advice on how to look after myself. | 78 | 78 | 78 | ||
| 22g) | I was confident that any help I needed had been arranged for when I left hospital. | 74 | 75 | |
75 | |
| 23b) | I didn't have to wait too long to get my medicines*. | - | - | 73 | ||
| 23c) | I understood what my medicines were for. | 94 | 94 | 95 | |
|
| 23d) | I understood how and when to take my medicines. | 96 | 96 | 97 | |
|
| 23e) | I understood the possible side effects and what to do if I had any concerns. | 80 | 80 | 80 | ||
| 24. | Overall, how would you rate the arrangements made for you leaving hospital. | 73 | 75 | 75 | ||
| 26. | Did you have to stay in hospital for longer than expected to wait for your care or support services to be organised?* | - | - | 88 | ||
| 27. | Did you feel that you got the care or support services that were right for you?* | - | - | 89 | ||
| 28. | Overall, how would you rate the care or support services you got after leaving hospital?* | - | - | 82 | ||
| 29a) | I was treated with respect. | 91 | 92 | 92 | ||
| 29b) | I was treated with care. | 92 | 92 | 93 | ||
| 29c) | I got the best treatment for my condition. | 89 | 87 | |
88 | |
| 29d) | I trusted the people looking after me. | 90 | 91 | |
91 | |
| 29e) | I understood what was happening to me. | 89 | 90 | |
90 | |
| 29f) | I was as physically comfortable as I could expect to be. | 90 | 91 | |
91 | |
| 29g) | My religious and spiritual needs were respected. 14 | 65 | 61 | 60 | ||
| 29h) | I was confident I could look after myself when I left hospital. | 88 | 86 | |
85 | |
Contact
Email: Gregor Boyd
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