Ukraine refugee psychological wellbeing pack: guidance for services

Appendix 1: support services

Scottish Refugee Council

The Scottish Refugee Council's helpline service provides information and initial advice on housing, education, health, learning English and building social connections in Scotland. They can also help people access legal advice on immigration issues. An interpreter can be requested. The helpline advisers carry out initial diagnostic assessments, identify needs and advice, refer and signpost people to right services. They are here to listen, provide a safe space for families and help people navigate the challenging circumstances they may be experiencing.

Scottish Refugee Council can also identify the support needed by hosts and provide initial and essential information to you as needed.

You can contact the Scottish Refugee Council helpline on 0808 196 7274. To learn more about this service, read the information on the freephone helpline.

Barnardo's

Ukrainian people can get help from a telephone helpline at Barnardo's. Barnardo's have set up a Ukrainian Support Helpline to provide a holistic support service. The Helpline is available to anyone fleeing the conflict in Ukraine. All services include access to interpreters in Ukrainian and Russian. The Barnardo's Helpline is open: Monday – Friday 10.00am - 8.00pm and Saturday 10.00am - 3.00pm. People can get in touch if they need support with:

• therapy with a qualified psychotherapist – delivered via the phone or online, with access to interpreters;
• advice on a range of issues, for example housing, accessing key health services, education, employment and more via our trained helpline support workers; and/or
• practical support - access to digital devices to ensure families stay connected to loved ones during this worrying time, as well as stimulating toys for children, vital baby items and more.

British Red Cross

The British Red Cross supports people from Ukraine who are in the UK. For any more information about British Red Cross, or for emotional support please call the free British Red Cross support line: 0808 196 3651 (open between 10am - 6pm daily).

Parentline

Parentline's support for asylum seeking and refugee families can provide advice for parents. If you live in Scotland, you can call 08000 28 22 33 for free. For advice and support, read their support for asylum seeking and refugee families. To chat with someone online, use the web chat in the bottom right corner of the website. They are open seven days a week Monday to Friday, 9am to 9pm and Saturday to Sunday, 9am to noon.

Your Local Authority contacts, NHS telephone 111 or your local General Practice (GP) can also provide help and support.