Social housing tenants - support to engage: research report
A research report on the baseline of support available for social housing tenants in Scotland to engage and participate with their landlord's work.
3. Methodology
3.1 The main method of gathering evidence for this research was through a series of discussion groups aimed at tenants, tenant scrutiny panel members, Regional Network members (now Tenants Together Scotland), Tenant Participation Officers (TPOs) and housing managers/Directors. Each discussion group had a different focus, with some tenants attending more than one group. 33 tenants and 17 housing staff participated in the discussion groups.
3.2 A desktop review of a sample of 40 landlords’ websites was undertaken. The sample included Housing Associations, Co-operatives, and local authorities. The purpose of the review was to gauge how easy it is to find information on how a landlord supports tenants to participate and engage.
3.5 To supplement the data yielded by the discussion group sessions, a high-level survey was set up and issued to TPAS members using Smart Survey software, the results of which are included in this report at section 4.
Contact
Email: Carolynne.Watson@gov.scot