Social Security Scotland – insights research programme: overview

An introduction to Social Security Scotland's client and staff insights research programme, with initial findings for the period September to December 2018.

This document is part of a collection

7. Conclusions and next steps

This report summarises early findings from the research programme. As the organisation continues to grow, clients and staff will continue to have opportunities to feed their views back into the system. 

The programme will widen to include research that will build up a picture of clients’ overall experiences. It will also include research that delves deeper into specific internal practises affecting staff, such as recruitment, on-boarding and training processes. A further Insights Research report will be published in September 2019. 



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