Social Security Experience Panels: overpayments

This report outlines the Social Security Experience Panels views expressed in a survey about overpayments.

This document is part of a collection

What’s next? 

The findings of this research are feeding in to the development of the overpayments process. The next steps for overpayments involve adding in more ways to make a payment, including deducting a debt from any reoccuring benefits, and also how we work with DWP where a client has a debt from them and Social Security Scotland. 

The Scottish Government will continue to work with the Experience Panels in the development of Scotland’s new social security system. This will include further research on individual benefits in addition to cross-cutting work to assist in the development of Social Security Scotland.

How to access background or source data

The data collected for this social research publication:

☐ are available in more detail through Scottish Neighbourhood Statistics

☐ are available via an alternative route 

☒ may be made available on request, subject to consideration of legal and ethical factors. Please contact for further information. 

☐ cannot be made available by Scottish Government for further analysis as Scottish Government is not the data controller.



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