Service Level Agreement Between The Secretary Of State For Work And Pensions and Scottish Ministers in Respect of Funeral Support Payment

Annexes 1-10(a): Redacted

Annex 1 – Funeral Expense Payment Process – Telephone Enquiry [Redacted]

Annex 2 – Funeral Expense Payment Process – Telephone Enquiry [Redacted]

Annex 3 – FEP and FSP Customer Journey – Telephone Enquiry [Redacted]

Annex 4 – Bereavement Service Process – Report a Death [Redacted]

Annex 5 – Bereavement Service Process – Telephony Handover [Redacted]

Annex 6 – Bereavement Service Customer Journey [Redacted]

Annex 7 – Bereavement Service Process – Textphone / Next Generation Text [Redacted]

Annex 8 – Process for a new Appointee [Redacted]

Annex 8(a) – Process for a new Appointee [Redacted]

Annex 8(b) – Process for a notification of a change of Appointee [Redacted]

Annex 8(c) – Process for a notification of a change of Appointee [Redacted]

Annex 9 – Global Unique Identifier (GUID) [Redacted]

Annex 10 – [Redacted]

Annex 10(a) – [Redacted]