Service Level Agreement Between The Secretary Of State For Work And Pensions and Scottish Ministers in Respect of Funeral Support Payment

Annex 11: Glossary of Terms

The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.

Commencement Date of Funeral Support Payment

The date in 2019 on which delivery of Funeral Support Payment Services commenced

BAU

Business as Usual

DPA 2018

Data Protection Act 2018

DWP

Department for Work and Pensions

FOI(A)

Freedom of Information Act 2000

FOI(S)A

Freedom of Information (Scotland) Act 2002

FSP

Funeral Support Payment

GUID

Global Unique Identifier

Resident in Scotland

Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.

Public & Privilege holiday

All public and privilege dates in England and Scotland including regional specific dates in Social Security Scotland Agency.

Service Delivery Standards

The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.

Services

Has the meaning set out in Para 2

SG

Scottish Government

SM/SSWP Single MoU

Memorandum of Understanding between Scottish Ministers and the Secretary of State for Work and Pensions dated January 2023 as amended.

SLA

Service Level Agreement

SM

Scottish Ministers

SPoC

Single Point of Contact

Term

Has the meaning set out in Para 3

UK GDPR

UK General Data Protection Regulations

Warm Handover

Refers to cases where agents do a telephone handover rather than just signposting