Best Start Grant: Service Level Agreement between the Secretary of State for Work and Pensions and Scottish Ministers
Service Level Agreement between the Secretary of State for Work and Pensions and Scottish Ministers in respect of Best Start Grant.
21. Technical Capabilities
21.1 Each party will, as soon as reasonably practicable, inform the other party of any proposed changes to its IT environment that would impact on the delivery of BSG. Each party will thereafter co-operate with the other to minimise the impact that such changes may have on delivery of BSG. Incident management processes are detailed within the [Redacted] Service Level Agreement (SLA) and [Redacted] and the [Redacted] between DWP and Scottish Ministers in relation to [Redacted] and the Scottish Ministers' [Redacted] as referenced, in Section 4 (Derivation) of this Agreement.
Signatories
Signed by: [Redacted]
Print name: Beverley Warmington
Date: 29/4/2022
A duly authorised officer for and on behalf of the Secretary of State for Work and Pensions
Signed by: [Redacted]
Print name: Vikki Knight
Date: 29/4/2022
A duly authorised officer for and on behalf of the Secretary of State for Work and Pensions
Signed by: [Redacted]
Print name: Margarita Morrison
Date: 29/4/2022
A duly authorised officer for and on behalf of the Secretary of State for Work and Pensions
Signed by: [Redacted]
Print name: James Wallace
Date: 03/05/2022
A duly authorised officer for and on behalf of the Scottish Ministers
Annex 1(a) – SSMG Customer Journey [Redacted]
Annex 1(b) – SSMG Customer Journey [Redacted]
Annex 1(c) – SSMG Customer Journey [Redacted]
Annex 1(d) – SSMG Customer Journey [Redacted]
Annex 1(e) – SSMG Customer Journey [Redacted]
Annex 1(f) – New Appointees [Redacted]
Annex 1(g) – New Appointees [Redacted]
Annex 1(h) – Existing Appointees [Redacted]
Annex 1(i) – Existing Appointees [Redacted]
Annex 1(j) – Process for confirming Corporate Appointee [Redacted]
Annex 1(k) – SSMG Customer Journey [Redacted]
Annex 1(l) – SSMG Customer Journey [Redacted]
Annex 1(m) – SSMG Customer Journey [Redacted]
Annex 1(n) – Change of Circumstances [Redacted]
Annex 1(o) – [Redacted]
Annex 1(p) – [Redacted]
Annex 2(a) – [Redacted]
Annex 2(b) – [Redacted]
Annex 2(c1) – Part 1: [Redacted]
Annex 2(c2) – Part 2: [Redacted]
Annex 2(c3) – Part 3: [Redacted]
Annex 2(d) – [Redacted]
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