Scottish Inpatient Patient Experience Survey 2014 Volume 2: Technical Report
This report provides technical information on the survey design, sampling, fieldwork and analysis for the Scottish Inpatient Patient Experience Survey 2014.
Appendix B: Positive, Neutral, Negative Classifications
The table below shows which answers were classed as positive and which were classed as negative for each question in the inpatient survey.
Table 8 Classification of scoring questions
* This is a new question.
| Question number |
Original Question Text |
Positive % |
Neither positive nor negative % |
Negative % |
|---|---|---|---|---|
| 3 |
In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor? |
Yes, completely |
Yes to some extent |
No |
| 4 |
In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor?* |
I didn't have to wait; It was reasonable |
- |
It was too long |
| 5 |
In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening?* |
Yes, completely |
Yes, to some extent |
No |
| 6 |
In A&E, did a nurse or doctor discuss your condition with you in a way you could understand? |
Yes, completely |
Yes, to some extent |
No, but I would have liked them to |
| 7 |
Were you given enough privacy when being examined or treated in A&E?* |
Yes |
- |
No |
| 8 |
When you were in A&E, did you feel safe?* |
Yes, completely |
Yes, to some extent |
No |
| 9 |
Overall, how would you rate the care and treatment you received during your time in A&E? |
Excellent; good |
Fair |
Poor; Very Poor |
| 10 |
How did you feel about the length of time you waited to be admitted to hospital after you were referred? |
It was reasonable |
- |
It was too short; It was too long |
| 11 |
Did the information you were given before attending hospital help you understand what would happen? |
Yes, a lot; Yes, a little |
- |
No, not at all; I wasn't given any information |
| 12 |
From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? |
I did not have to wait; It was reasonable |
- |
It was too long |
| 13 |
Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward) |
Excellent; Good |
Fair |
Poor; Very Poor |
| 14a |
The main ward or room I stayed in was clean |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 14b |
The bathrooms and toilets were clean |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 14c |
I was bothered by noise at night from other patients |
Disagree; Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
| 14d |
I was bothered by noise at night from hospital staff |
Disagree; Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
| 14e |
I was happy with the food/meals I received |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 14f |
I was happy with the drinks I received |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 14g |
When I called I received assistance within a reasonable time |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 14h |
There were times when I felt bothered or threatened by other patients or visitors |
Disagree; Strongly disagree |
Neither agree nor disagree |
Strongly agree; Agree |
| 15 |
Did you know which nurse was in charge of the ward? |
Yes, all or most of the time |
Yes, some of the time |
No, but I would have liked to know; No, but it didn't bother me |
| 16 |
Were hand-wash gels available for patients and visitors to use?* |
Yes, always |
Yes, some of the time |
No |
| 18 |
During your stay, were you happy with the visiting hours?* |
Yes |
- |
No |
| 19 |
Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)?* |
Yes, completely |
Yes, to some extent |
No |
| 20 |
Overall, how would you rate the hospital and ward environment? |
Excellent; Good |
Fair |
Poor; Very Poor |
| 21a |
I was able to get adequate pain relief when I needed it |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21b |
I had enough privacy when being examined or treated |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21c |
I had enough privacy when my condition and treatment was discussed |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21d |
I got enough help with washing and dressing when I needed it |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21e |
I got enough help with eating and drinking when I needed it |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21f |
I got enough help with going to the bathroom or toilet when I needed it |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 21g |
I was kept as physically comfortable as I could expect to be* |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 22 |
Were you involved as much as you wanted to be in decisions about your care and treatment? |
Yes, definitely |
Yes, to some extent |
No, and I would have liked to have been |
| 23 |
Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted?* |
Yes, definitely |
Yes, to some extent |
No, and I would have liked them to be more involved |
| 24 |
Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)?* |
Yes, definitely |
Yes, to some extent |
No |
| 29 |
Did a member of staff discuss any of these events with you?* |
Yes, completely |
Yes, to some extent |
No |
| 30 |
Were you satisfied with how these events were dealt with?* |
Yes, completely |
Yes, to some extent |
No |
| 33 |
In your opinion, was moving you between wards managed well? |
Yes, definitely |
Yes, to some extent |
No |
| 34 |
There was enough time to talk to the nurses |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
| 36 |
Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand?* |
Yes, completely |
Yes, to some extent |
No |
| 37 |
Beforehand, did a member of staff explain what would be done during the operation or procedure? |
Yes, completely |
Yes, to some extent |
No |
| 38 |
Beforehand, were you told how you could expect to feel after you had the operation or procedure? |
Yes, completely |
Yes, to some extent |
No |
| 39 |
Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand?* |
Yes, completely |
Yes, to some extent |
No |
| 40 |
After the operation or procedure, did a member of staff explain how it had gone in a way you could understand? |
Yes, completely |
Yes, to some extent |
No |
| 41a |
As far as I was aware nurses washed/ cleaned their hands at appropriate times |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 41b |
Doctors discussed my condition and treatment with me in a way I could understand |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 41c |
Doctors talked in front of me as if I was not there |
Disagree; Strongly disagree |
Neither agree nor disagree |
Strongly agree; Agree |
| 41d |
Doctors listened to me if I had any questions or concerns |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 41e |
As far as I was aware doctors washed/cleaned their hands at appropriate times |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 41f |
I had confidence and trust in the doctors treating me* |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 42a |
Nurses knew enough about my condition and treatment |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 42b |
Nurses discussed my condition and treatment with me in a way I could understand |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 42c |
Nurses talked in front of me as if I was not there |
Disagree; Strongly disagree |
Neither agree nor disagree |
Strongly agree; Agree |
| 42d |
Nurses listened to me if I had any questions or concerns. |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 42e |
As far as I was aware nurses washed/cleaned their hands at appropriate times |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 42f |
I had confidence and trust in the nurses treating me* |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 43 |
Did you know which nurse was in charge of your care?* |
Yes, all or most of the time |
Yes, some of the time |
No, but I would have liked to know; No, but it didn't bother me |
| 44 |
In your opinion, were there enough nurses on duty to care for you in hospital?* |
There were always or nearly always enough nurses |
There were sometimes enough nurses |
There were rarely or never enough nurses |
| 45 |
Did you think that the staff worked well together in organising your care? |
Yes, definitely |
Yes, to some extent |
No |
| 46 |
Did you feel that staff took account of the things that matter to you?* |
Yes, definitely |
Yes, to some extent |
No |
| 47 |
Did you feel that you got enough emotional support from staff during your stay?* |
Yes, always |
Yes, sometimes |
No |
| 48 |
Did you feel that staff treated you with compassion and understanding during your stay?* |
Yes, always |
Yes, sometimes |
No |
| 49 |
Overall, how would you rate all the staff you came into contact with? |
Excellent; Good |
Fair |
Poor; Very Poor |
| 53 |
How did you feel about the length of time you were in hospital?* |
It was reasonable |
- |
It was too long; It was too short |
| 54* |
Were you confident you could look after yourself when you left hospital? |
Yes |
- |
No |
| 55 |
Before leaving hospital, were you confident that any help you needed had been arranged for you? |
Yes, completely |
Yes, to some extent |
No |
| 56* |
If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged? |
Yes |
- |
No |
| 57a |
I was involved in decisions about leaving hospital* |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 57b |
My family or home situation was taken into account when planning for me leaving hospital |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 57c |
I knew who to contact if I had any questions after leaving hospital |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 57d |
I was told about any danger signs to watch for when I left hospital |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 59a |
I didn't have to wait too long to get my medicines |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 59b |
I understood what my medicines were for |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 59c |
I understood how and when to take my medicines |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 59d |
I understood the possible side effects of my medicines |
Strongly agree; Agree |
Neither agree nor disagree |
Disagree; Strongly disagree |
| 60 |
Overall, how would you rate the arrangements made for your leaving hospital? |
Excellent; Good |
Fair |
Poor; Very Poor |
| 62 |
Did you have to stay in hospital longer than expected to wait for your care or support services to be organised? |
No |
- |
Yes |
| 63 |
Did you feel that you got the care and support services that were right for you? |
Yes |
- |
No |
| 64 |
Overall, how would you rate the care or support services you got after leaving hospital? |
Excellent; Good |
Fair |
Poor; Very Poor |
| 65 |
Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received?* |
Yes |
- |
No |
* This is a new question.
The table below lists the demographic and information questions contained within the survey.
Table 9 Classification of demographic and information questions
*This is a new question.
| Question number |
Original Question Text |
Question Type |
|---|---|---|
| 1 |
Was your most recent hospital stay planned in advance or an emergency? |
Information |
| 2 |
When you arrived at hospital did you go to the Accident and Emergency Department (A&E)? |
Information |
| 17 |
During your most recent stay in hospital did you have a single room at any time? |
Information |
| 25 |
Whd aile you were in hospital, did your condition get worse at any time?* |
Information |
| 26_1 |
During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I didn't have a drip* |
Information |
| 26_2 |
During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was checked regularly enough* |
Information |
| 26_3 |
During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, diny of the following occur? did not feel it was changed when required* |
Information |
| 26_4 |
During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was removed quickly enough* |
Information |
| 26_5 |
During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? Don't know / can't remember* |
Information |
| 27_1 |
Did you experience any of the following problems during, or because of, your hospital stay? Infection (e.g. urinary tract infection, surgical wound infection, MRSA, CDiff, etc.)* |
Information |
| 27_2 |
Did you experience any of the following problems during, or because of, your hospital stay? Blood poisoning / sepsis* |
Information |
| 27_3 |
Did you experience any of the following problems during, or because of, your hospital stay? Blood clot (e.g. Deep Vein Thrombosis [DVT], embolism)* |
Information |
| 27_4 |
Did you experience any of the following problems during, or because of, your hospital stay? Bed sore (pressure sore)* |
Information |
| 27_5 |
Did you experience any of the following problems during, or because of, your hospital stay? Injury from falling over* |
Information |
| 27_6 |
Did you experience any of the following problems during, or because of, your hospital stay? Bad reaction to medication* |
Information |
| 27_7 |
Did you experience any of the following problems during, or because of, your hospital stay? Complication from surgery* |
Information |
| 27_8 |
Did you experience any of the following problems during, or because of, your hospital stay? Any other problems* |
Information |
| 27_9 |
Did you experience any of the following problems during, or because of, your hospital stay? None* |
Information |
| 28_1 |
During your most recent hospital stay, did any of the following events occur? Incorrect diagnosis* |
Information |
| 28_2 |
During your most recent hospital stay, did any of the following events occur? Wrong treatment* |
Information |
| 28_3 |
During your most recent hospital stay, did any of the following events occur? Incorrect medicines* |
Information |
| 28_4 |
During your most recent hospital stay, did any of the following events occur? Incorrect doses of medicines* |
Information |
| 28_5 |
During your most recent hospital stay, did any of the following events occur? Delayed or incorrect test results* |
Information |
| 28_6 |
During your most recent hospital stay, did any of the following events occur? None* |
Information |
| 31 |
When you were in hospital, did you move wards?* |
Information |
| 32_1 |
What time did you move wards? Morning / afternoon* |
Information |
| 32_2 |
What time did you move wards? Evening (6pm to 10pm)* |
Information |
| 32_3 |
What time did you move wards? Middle of the night (10pm onwards)* |
Information |
| 32_4 |
What time did you move wards? Don't know / can't remember* |
Information |
| 35 |
During your most recent hospital stay, did you have an operation or procedure?* |
Information |
| 50 |
On the day you left hospital, were you delayed for any reason?* |
Information |
| 51 |
What was the main reason you were delayed?* |
Information |
| 52 |
How long was the delay?* |
Information |
| 58 |
Were you given any medicines to take home when you left hospital? |
Information |
| 61 |
Did you need care or support services to be arranged for when you got out of hospital? |
Information |
| 66 |
Overall… (please circle a number)* |
Information |
| 68 |
What was your age last birthday? |
Demographic |
| 69 |
Are you male or female? |
Demographic |
| 70 |
How would you rate your health in general? |
Demographic |
| 71_1 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A physical disability |
Demographic |
| 71_2 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Chronic pain lasting at least 3 months* |
Demographic |
| 71_3 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Another long-term condition |
Demographic |
| 71_4 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Mental health condition |
Demographic |
| 71_5 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Deafness or severe hearing impairment |
Demographic |
| 71_6 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Blindness or severe vision impairment |
Demographic |
| 71_7 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A learning disability |
Demographic |
| 71_8 |
Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? None of the above* |
Demographic |
| 72 |
Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Include problems related to old age) |
Demographic |
| 73 |
What religion, religious denomination or body do you belong to? |
Demographic |
| 74 |
Which of the following options best describes how you think of yourself? Heterosexual / Straight |
Demographic |
| 75 |
What is your ethnic group? |
Demographic |
| 76 |
Do you need an interpreter or other help to communicate? |
Demographic |
| 77 |
Do you give your permission for NHS Statisticians to add your survey results to information held about your hospital stay? |
Demographic |
* This is a new question.
Contact
Email: Andrew Paterson