Scottish Inpatient Patient Experience Survey 2014 Volume 2: Technical Report

In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor?

Yes, completely

Yes to some extent

No

In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor?*

I didn't have to wait; It was reasonable

-

It was too long

In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening?*

Yes, completely

Yes, to some extent

No

In A&E, did a nurse or doctor discuss your condition with you in a way you could understand?

Yes, completely

Yes, to some extent

No, but I would have liked them to

Were you given enough privacy when being examined or treated in A&E?*

Yes

-

No

When you were in A&E, did you feel safe?*

Yes, completely

Yes, to some extent

No

Overall, how would you rate the care and treatment you received during your time in A&E?

Excellent; good

Fair

Poor; Very Poor

How did you feel about the length of time you waited to be admitted to hospital after you were referred?

It was reasonable

-

It was too short; It was too long

Did the information you were given before attending hospital help you understand what would happen?

Yes, a lot; Yes, a little

-

No, not at all; I wasn't given any information

From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward?

I did not have to wait; It was reasonable

-

It was too long

Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward)

Excellent; Good

Fair

Poor; Very Poor

The main ward or room I stayed in was clean

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

The bathrooms and toilets were clean

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I was bothered by noise at night from other patients

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

I was bothered by noise at night from hospital staff

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

I was happy with the food/meals I received

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I was happy with the drinks I received

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

When I called I received assistance within a reasonable time

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

There were times when I felt bothered or threatened by other patients or visitors

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

Did you know which nurse was in charge of the ward?

Yes, all or most of the time

Yes, some of the time

No, but I would have liked to know; No, but it didn't bother me

Were hand-wash gels available for patients and visitors to use?*

Yes, always

Yes, some of the time

No

During your stay, were you happy with the visiting hours?*

Yes

-

No

Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)?*

Yes, completely

Yes, to some extent

No

Overall, how would you rate the hospital and ward environment?

Excellent; Good

Fair

Poor; Very Poor

I was able to get adequate pain relief when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I had enough privacy when being examined or treated

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I had enough privacy when my condition and treatment was discussed

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I got enough help with washing and dressing when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I got enough help with eating and drinking when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I got enough help with going to the bathroom or toilet when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I was kept as physically comfortable as I could expect to be*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, and I would have liked to have been

Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted?*

Yes, definitely

Yes, to some extent

No, and I would have liked them to be more involved

Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)?*

Yes, definitely

Yes, to some extent

No

Did a member of staff discuss any of these events with you?*

Yes, completely

Yes, to some extent

No

Were you satisfied with how these events were dealt with?*

Yes, completely

Yes, to some extent

No

In your opinion, was moving you between wards managed well?

Yes, definitely

Yes, to some extent

No

There was enough time to talk to the nurses

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand?*

Yes, completely

Yes, to some extent

No

Beforehand, did a member of staff explain what would be done during the operation or procedure?

Yes, completely

Yes, to some extent

No

Beforehand, were you told how you could expect to feel after you had the operation or procedure?

Yes, completely

Yes, to some extent

No

Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand?*

Yes, completely

Yes, to some extent

No

After the operation or procedure, did a member of staff explain how it had gone in a way you could understand?

Yes, completely

Yes, to some extent

No

As far as I was aware nurses washed/ cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Doctors discussed my condition and treatment with me in a way I could understand

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Doctors talked in front of me as if I was not there

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

Doctors listened to me if I had any questions or concerns

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

As far as I was aware doctors washed/cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I had confidence and trust in the doctors treating me*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Nurses knew enough about my condition and treatment

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Nurses discussed my condition and treatment with me in a way I could understand

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Nurses talked in front of me as if I was not there

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

Nurses listened to me if I had any questions or concerns.

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

As far as I was aware nurses washed/cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I had confidence and trust in the nurses treating me*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Did you know which nurse was in charge of your care?*

Yes, all or most of the time

Yes, some of the time

No, but I would have liked to know; No, but it didn't bother me

In your opinion, were there enough nurses on duty to care for you in hospital?*

There were always or nearly always enough nurses

There were sometimes enough nurses

There were rarely or never enough nurses

Did you think that the staff worked well together in organising your care?

Yes, definitely

Yes, to some extent

No

Did you feel that staff took account of the things that matter to you?*

Yes, definitely

Yes, to some extent

No

Did you feel that you got enough emotional support from staff during your stay?*

Yes, always

Yes, sometimes

No

Did you feel that staff treated you with compassion and understanding during your stay?*

Yes, always

Yes, sometimes

No

Overall, how would you rate all the staff you came into contact with?

Excellent; Good

Fair

Poor; Very Poor

How did you feel about the length of time you were in hospital?*

It was reasonable

-

It was too long; It was too short

Were you confident you could look after yourself when you left hospital?

Yes

-

No

Before leaving hospital, were you confident that any help you needed had been arranged for you?

Yes, completely

Yes, to some extent

No

If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged?

Yes

-

No

I was involved in decisions about leaving hospital*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

My family or home situation was taken into account when planning for me leaving hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I knew who to contact if I had any questions after leaving hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I was told about any danger signs to watch for when I left hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I didn't have to wait too long to get my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I understood what my medicines were for

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I understood how and when to take my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

I understood the possible side effects of my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

Overall, how would you rate the arrangements made for your leaving hospital?

Excellent; Good

Fair

Poor; Very Poor

Did you have to stay in hospital longer than expected to wait for your care or support services to be organised?

No

-

Yes

Did you feel that you got the care and support services that were right for you?

Yes

-

No

Overall, how would you rate the care or support services you got after leaving hospital?

Excellent; Good

Fair

Poor; Very Poor

Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received?*

Yes

-

No

Was your most recent hospital stay planned in advance or an emergency?

Information

When you arrived at hospital did you go to the Accident and Emergency Department (A&E)?

Information

During your most recent stay in hospital did you have a single room at any time?

Information

Whd aile you were in hospital, did your condition get worse at any time?*

Information

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I didn't have a drip*

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During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was checked regularly enough*

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During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, diny of the following occur? did not feel it was changed when required*

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During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was removed quickly enough*

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During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? Don't know / can't remember*

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Did you experience any of the following problems during, or because of, your hospital stay? Infection (e.g. urinary tract infection, surgical wound infection, MRSA, CDiff, etc.)*

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Did you experience any of the following problems during, or because of, your hospital stay? Blood poisoning / sepsis*

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Did you experience any of the following problems during, or because of, your hospital stay? Blood clot (e.g. Deep Vein Thrombosis [DVT], embolism)*

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Did you experience any of the following problems during, or because of, your hospital stay? Bed sore (pressure sore)*

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Did you experience any of the following problems during, or because of, your hospital stay? Injury from falling over*

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Did you experience any of the following problems during, or because of, your hospital stay? Bad reaction to medication*

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Did you experience any of the following problems during, or because of, your hospital stay? Complication from surgery*

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Did you experience any of the following problems during, or because of, your hospital stay? Any other problems*

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Did you experience any of the following problems during, or because of, your hospital stay? None*

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During your most recent hospital stay, did any of the following events occur? Incorrect diagnosis*

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During your most recent hospital stay, did any of the following events occur? Wrong treatment*

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During your most recent hospital stay, did any of the following events occur? Incorrect medicines*

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During your most recent hospital stay, did any of the following events occur? Incorrect doses of medicines*

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During your most recent hospital stay, did any of the following events occur? Delayed or incorrect test results*

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During your most recent hospital stay, did any of the following events occur? None*

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When you were in hospital, did you move wards?*

Information

What time did you move wards? Morning / afternoon*

Information

What time did you move wards? Evening (6pm to 10pm)*

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What time did you move wards? Middle of the night (10pm onwards)*

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What time did you move wards? Don't know / can't remember*

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During your most recent hospital stay, did you have an operation or procedure?*

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On the day you left hospital, were you delayed for any reason?*

Information

What was the main reason you were delayed?*

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How long was the delay?*

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Were you given any medicines to take home when you left hospital?

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Did you need care or support services to be arranged for when you got out of hospital?

Information

Overall… (please circle a number)*

Information

What was your age last birthday?

Demographic

Are you male or female?

Demographic

How would you rate your health in general?

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A physical disability

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Chronic pain lasting at least 3 months*

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Another long-term condition

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Mental health condition

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Deafness or severe hearing impairment

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Blindness or severe vision impairment

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A learning disability

Demographic

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? None of the above*

Demographic

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Include problems related to old age)

Demographic

What religion, religious denomination or body do you belong to?

Demographic

Which of the following options best describes how you think of yourself? Heterosexual / Straight

Demographic

What is your ethnic group?

Demographic

Do you need an interpreter or other help to communicate?

Demographic

Do you give your permission for NHS Statisticians to add your survey results to information held about your hospital stay?

Demographic