Scottish Health and Care Experience Survey 2013/14 - Technical Report
Scottish Health and Care Experience Survey 2013/14. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2013. This report contains details of the survey design and development.
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Annex A Percent positive and negative results
The table below shows which answers were classed as positive, and which were classed as negative. The "Percent Positive Text" column shows how each question was rewritten for the GP practice report.
Answers such as "neither agree nor disagree" and "fair" were treated as neutral. Other answers such as "can't remember / don't know" and "not relevant" were excluded from the analysis.
The table also shows how many respondents there were nationally, for each of the percent positive questions.
| Question Number |
Question text |
Percent Positive Text |
Positive |
Negative |
Respondents |
|---|---|---|---|---|---|
| 3 |
Thinking of the last time you contacted this GP practice by phone, how easy was it for you to get through? |
It is easy to get through on the phone |
Very easy; Fairly easy |
Not easy |
98,114 |
| 4 |
The last time you phoned the GP practice, how helpful was the person who answered? |
Person answering the phone is helpful |
Very helpful; Fairly helpful |
Not very helpful; Not at all helpful |
97,950 |
| 5 |
The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? |
Can see or speak to a doctor or nurse within 2 working days |
I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days |
I waited more than 2 working days to see or speak to a doctor or nurse |
74,573 |
| 7 |
If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? |
Able to book a doctor's appointment 3 or more working days in advance |
Yes |
No |
76,882 |
| 8 |
When you arrange to see a doctor at your GP practice can you usually see the doctor you prefer? |
Can usually see preferred doctor |
Yes; I don't have a doctor I prefer to see |
No |
96,931 |
| 9a |
Overall how would you rate the arrangements for getting to see a doctor in your GP practice? |
Overall arrangements for getting to see a doctor |
Excellent; Good |
Poor; Very poor |
99,963 |
| 9b |
Overall how would you rate the arrangements for getting to see a nurse in your GP practice? |
Overall arrangements for getting to see a nurse |
Excellent; Good |
Poor; Very poor |
81,803 |
| 11 |
Thinking about the last time your GP referred you to other health or care services, how would you rate the arrangements for getting to see other services? |
Arrangements for getting to see other health and care services |
Excellent; Good |
Poor; Very poor |
52,398 |
| 13 |
How helpful do you find the receptionists at your GP practice? |
The receptionists are helpful |
Very helpful; Fairly helpful |
Not very helpful; Not at all helpful |
100,700 |
| 14 |
How do you feel about how long you usually have to wait to be seen after you arrive at your GP practice? |
Time waiting to be seen at GP practice |
It is reasonable |
It is too long |
99,771 |
| 15b |
The doctor listened to me |
Doctors listens to patients |
Strongly agree; Agree |
Disagree; Strongly disagree |
93,570 |
| 15c |
I felt that the doctor had all the information needed to treat me |
Patients feel that doctors have all the information they need to treat them |
Strongly agree; Agree |
Disagree; Strongly disagree |
92,801 |
| 15d |
The doctor took account of the things that matter to me |
Doctors take account of the things that matter to patients |
Strongly agree; Agree |
Disagree; Strongly disagree |
92,711 |
| 15e |
The doctor talked in a way that helped me understand my condition and treatment |
Doctors talk in a way that helps patients to understand their condition and treatment |
Strongly agree; Agree |
Disagree; Strongly disagree |
93,111 |
| 15f |
I felt confident in the doctor's ability to treat me |
Patients have confidence in the doctor's ability to treat them |
Strongly agree; Agree |
Disagree; Strongly disagree |
93,250 |
| 15g |
I had enough time with the doctor |
Patients have enough time with the doctor |
Strongly agree; Agree |
Disagree; Strongly disagree |
93,259 |
| 16b |
The nurse listened to me |
Nurses listen to patients |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,704 |
| 16c |
I felt that the nurse had all the information needed to treat me |
Patients feel that nurses have all the information they need to treat them |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,454 |
| 16d |
The nurse took account of the things that matter to me |
Nurses take account of the things that matter to patients |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,103 |
| 16e |
The nurse talked in a way that helped me understand my condition and treatment |
Nurses talk in a way that helps patients to understand their condition and treatment |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,133 |
| 16f |
I felt confident in the nurse's ability to treat me |
Patients have confidence in nurses' ability to treat them |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,603 |
| 16g |
I had enough time with the nurse |
Patients have enough time with nurses |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,579 |
| 17 |
Are you involved as much as you want to be in decisions about your care and treatment? |
Patients are involved as much as they want to be in decisions about their care and treatment |
Yes, definitely |
No, but I would like to be |
97,349 |
| 19 |
The last time this happened, did they have a discussion with you about your ability to work or get work? |
Discussions about ability to work or get work |
Yes, and it was useful |
No, but I would have found it useful |
8,741 |
| 21a |
It was explained to me why a test was needed |
It is explained to patients why they need a test |
Strongly agree; Agree |
Disagree; Strongly disagree |
71,057 |
| 21b |
I was satisfied with the length of time I waited for my test results |
It is explained to patients why they need a test |
Strongly agree; Agree |
Disagree; Strongly disagree |
70,435 |
| 21c |
I was satisfied with the way that I received the result |
Patients are satisfied with the way they receive results |
Strongly agree; Agree |
Disagree; Strongly disagree |
70,227 |
| 21d |
The results of the test were explained to me in a way I could understand |
Test results are explained to patients in a way they can understand |
Strongly agree; Agree |
Disagree; Strongly disagree |
70,015 |
| 23a |
It was easy enough for me to get my medicines |
Patients find it easy enough for them to get their medicines |
Strongly agree; Agree |
Disagree; Strongly disagree |
86,416 |
| 23b |
I knew enough about what my medicines were for |
Patients know enough about what their medicines are for |
Strongly agree; Agree |
Disagree; Strongly disagree |
85,986 |
| 23c |
I knew enough about how and when to take my medicines |
Patients know enough about how and when to take their medicines |
Strongly agree; Agree |
Disagree; Strongly disagree |
85,944 |
| 23d |
I knew enough about possible side effects of my medicine |
Patients know enough about side effects of medicines |
Strongly agree; Agree |
Disagree; Strongly disagree |
85,683 |
| 23e |
I would know what to do if I had any problems with my medicines |
Patients know what to do if they have any problems with their medicines |
Strongly agree; Agree |
Disagree; Strongly disagree |
85,727 |
| 23f |
I took my prescription as I was supposed to |
Patients take their prescription as they are supposed to |
Strongly agree; Agree |
Disagree; Strongly disagree |
86,105 |
| 24 |
In the past year do you believe a mistake was made in your treatment or care by your GP practice? |
Patients believe a mistake was made in their treatment or care by their GP practice |
No |
Yes |
98,548 |
| 25 |
Were you satisfied with how it was dealt with overall? |
Overall rating of how mistakes are dealt with |
Yes, completely |
No |
5,968 |
| 26a |
I am treated with respect |
Patients are treated with respect |
Strongly agree; Agree |
Disagree; Strongly disagree |
100,263 |
| 26b |
I am treated with compassion and understanding |
Patients are treated with compassion and understanding |
Strongly agree; Agree |
Disagree; Strongly disagree |
98,420 |
| 27 |
Overall, how would you rate the care provided by your GP practice? |
Rating of overall care provided by GP practice |
Excellent; Good |
Poor, Very Poor |
100,397 |
| 31a |
The time I waited was reasonable |
The time patients wait for out of hours services is reasonable |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,529 |
| 31b |
I felt that the person had all the information needed to treat me |
Patients feel that people have all the information they need to treat them |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,082 |
| 31c |
I felt I was listened to |
Patients feel that they are listened to |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,127 |
| 31d |
Things were explained to me in a way I could understand |
Things are explained to patients in a way they can understand |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,125 |
| 31e |
I felt that I got the right treatment or advice |
Patients feel they get the right treatment or advice |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,190 |
| 31f |
I felt that people took account of the things that matter to me |
Patients feel that people take account of the things that matter to them |
Strongly agree; Agree |
Disagree; Strongly disagree |
27,081 |
| 32 |
Overall, how would you rate the care you experienced out of hours? |
Rating of overall care provided out of hours |
Excellent; Good |
Poor; Very poor |
27,346 |
| 36a |
People took account of things that matter to me |
People take account of the things that matter to service users |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,554 |
| 36b |
I had a say in how my help, care or support was provided |
Service users have a say in how their help, care or support is provided |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,224 |
| 36c |
I was treated with respect |
Service users are treated with respect |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,540 |
| 36d |
I was treated with compassion and understanding |
Service users are treated with compassion and understanding |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,418 |
| 36e |
My health and care services seemed to be well coordinated |
Service users' health and care services seem to be well coordinated |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,349 |
| 36f |
I was supported to live as independently as possible |
Service users are supported to live as independently as possible |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,095 |
| 36g |
I felt safe |
Service users feel safe |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,102 |
| 36h |
The help, care or support improved or maintained my quality of life |
The help, care or support improves service users' quality of life |
Strongly agree; Agree |
Disagree; Strongly disagree |
9,137 |
| 37 |
Overall, how would you rate your help, care or support services? |
The help, care or support improves service users' quality of life |
Excellent; Good |
Poor; Very poor |
10,085 |
| 45a |
I have a good balance between caring and other things in my life |
Carers have a good balance between caring and other things in their life |
Strongly agree; Agree |
Disagree; Strongly disagree |
15,891 |
| 45b |
I am still able to spend enough time with people I want to spend time with |
Carers are still able to spend enough time with people they want to spend time |
Strongly agree; Agree |
Disagree; Strongly disagree |
15,781 |
| 45c |
Caring has had a negative impact on my health and wellbeing |
Caring has had a negative impact on carers' health and wellbeing |
Disagree; Strongly disagree |
Strongly agree; Agree |
15,381 |
| 45d |
I have a say in services provided for the person I look after |
Carers have a say in the services provided for the person they look after |
Strongly agree; Agree |
Disagree; Strongly disagree |
14,833 |
| 45e |
Services are well coordinated for the person(s) I look after |
Services are well coordinated for the people carers look after |
Strongly agree; Agree |
Disagree; Strongly disagree |
14,702 |
| 45f |
I feel supported to continue caring |
Carers feels supported to continue caring |
Strongly agree; Agree |
Disagree; Strongly disagree |
14,844 |
Contact
Email: Andrew Paterson
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