Publication - Statistics

Scottish Health and Care Experience Survey 2013/14 - Technical Report

Published: 17 Mar 2015
Part of:
Health and social care
ISBN:
9781785442070

Scottish Health and Care Experience Survey 2013/14. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2013. This report contains details of the survey design and development.

Scottish Health and Care Experience Survey 2013/14 - Technical Report
Annex A Percent positive and negative results

Annex A Percent positive and negative results

The table below shows which answers were classed as positive, and which were classed as negative. The "Percent Positive Text" column shows how each question was rewritten for the GP practice report.

Answers such as "neither agree nor disagree" and "fair" were treated as neutral. Other answers such as "can't remember / don't know" and "not relevant" were excluded from the analysis.

The table also shows how many respondents there were nationally, for each of the percent positive questions.

Question Number

Question text

Percent Positive Text

Positive

Negative

Respondents

3

Thinking of the last time you contacted this GP practice by phone, how easy was it for you to get through?

It is easy to get through on the phone

Very easy; Fairly easy

Not easy

98,114

4

The last time you phoned the GP practice, how helpful was the person who answered?

Person answering the phone is helpful

Very helpful; Fairly helpful

Not very helpful; Not at all helpful

97,950

5

The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait?

Can see or speak to a doctor or nurse within 2 working days

I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days

I waited more than 2 working days to see or speak to a doctor or nurse

74,573

7

If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to?

Able to book a doctor's appointment 3 or more working days in advance

Yes

No

76,882

8

When you arrange to see a doctor at your GP practice can you usually see the doctor you prefer?

Can usually see preferred doctor

Yes; I don't have a doctor I prefer to see

No

96,931

9a

Overall how would you rate the arrangements for getting to see a doctor in your GP practice?

Overall arrangements for getting to see a doctor

Excellent; Good

Poor; Very poor

99,963

9b

Overall how would you rate the arrangements for getting to see a nurse in your GP practice?

Overall arrangements for getting to see a nurse

Excellent; Good

Poor; Very poor

81,803

11

Thinking about the last time your GP referred you to other health or care services, how would you rate the arrangements for getting to see other services?

Arrangements for getting to see other health and care services

Excellent; Good

Poor; Very poor

52,398

13

How helpful do you find the receptionists at your GP practice?

The receptionists are helpful

Very helpful; Fairly helpful

Not very helpful; Not at all helpful

100,700

14

How do you feel about how long you usually have to wait to be seen after you arrive at your GP practice?

Time waiting to be seen at GP practice

It is reasonable

It is too long

99,771

15b

The doctor listened to me

Doctors listens to patients

Strongly agree; Agree

Disagree; Strongly disagree

93,570

15c

I felt that the doctor had all the information needed to treat me

Patients feel that doctors have all the information they need to treat them

Strongly agree; Agree

Disagree; Strongly disagree

92,801

15d

The doctor took account of the things that matter to me

Doctors take account of the things that matter to patients

Strongly agree; Agree

Disagree; Strongly disagree

92,711

15e

The doctor talked in a way that helped me understand my condition and treatment

Doctors talk in a way that helps patients to understand their condition and treatment

Strongly agree; Agree

Disagree; Strongly disagree

93,111

15f

I felt confident in the doctor's ability to treat me

Patients have confidence in the doctor's ability to treat them

Strongly agree; Agree

Disagree; Strongly disagree

93,250

15g

I had enough time with the doctor

Patients have enough time with the doctor

Strongly agree; Agree

Disagree; Strongly disagree

93,259

16b

The nurse listened to me

Nurses listen to patients

Strongly agree; Agree

Disagree; Strongly disagree

71,704

16c

I felt that the nurse had all the information needed to treat me

Patients feel that nurses have all the information they need to treat them

Strongly agree; Agree

Disagree; Strongly disagree

71,454

16d

The nurse took account of the things that matter to me

Nurses take account of the things that matter to patients

Strongly agree; Agree

Disagree; Strongly disagree

71,103

16e

The nurse talked in a way that helped me understand my condition and treatment

Nurses talk in a way that helps patients to understand their condition and treatment

Strongly agree; Agree

Disagree; Strongly disagree

71,133

16f

I felt confident in the nurse's ability to treat me

Patients have confidence in nurses' ability to treat them

Strongly agree; Agree

Disagree; Strongly disagree

71,603

16g

I had enough time with the nurse

Patients have enough time with nurses

Strongly agree; Agree

Disagree; Strongly disagree

71,579

17

Are you involved as much as you want to be in decisions about your care and treatment?

Patients are involved as much as they want to be in decisions about their care and treatment

Yes, definitely

No, but I would like to be

97,349

19

The last time this happened, did they have a discussion with you about your ability to work or get work?

Discussions about ability to work or get work

Yes, and it was useful

No, but I would have found it useful

8,741

21a

It was explained to me why a test was needed

It is explained to patients why they need a test

Strongly agree; Agree

Disagree; Strongly disagree

71,057

21b

I was satisfied with the length of time I waited for my test results

It is explained to patients why they need a test

Strongly agree; Agree

Disagree; Strongly disagree

70,435

21c

I was satisfied with the way that I received the result

Patients are satisfied with the way they receive results

Strongly agree; Agree

Disagree; Strongly disagree

70,227

21d

The results of the test were explained to me in a way I could understand

Test results are explained to patients in a way they can understand

Strongly agree; Agree

Disagree; Strongly disagree

70,015

23a

It was easy enough for me to get my medicines

Patients find it easy enough for them to get their medicines

Strongly agree; Agree

Disagree; Strongly disagree

86,416

23b

I knew enough about what my medicines were for

Patients know enough about what their medicines are for

Strongly agree; Agree

Disagree; Strongly disagree

85,986

23c

I knew enough about how and when to take my medicines

Patients know enough about how and when to take their medicines

Strongly agree; Agree

Disagree; Strongly disagree

85,944

23d

I knew enough about possible side effects of my medicine

Patients know enough about side effects of medicines

Strongly agree; Agree

Disagree; Strongly disagree

85,683

23e

I would know what to do if I had any problems with my medicines

Patients know what to do if they have any problems with their medicines

Strongly agree; Agree

Disagree; Strongly disagree

85,727

23f

I took my prescription as I was supposed to

Patients take their prescription as they are supposed to

Strongly agree; Agree

Disagree; Strongly disagree

86,105

24

In the past year do you believe a mistake was made in your treatment or care by your GP practice?

Patients believe a mistake was made in their treatment or care by their GP practice

No

Yes

98,548

25

Were you satisfied with how it was dealt with overall?

Overall rating of how mistakes are dealt with

Yes, completely

No

5,968

26a

I am treated with respect

Patients are treated with respect

Strongly agree; Agree

Disagree; Strongly disagree

100,263

26b

I am treated with compassion and understanding

Patients are treated with compassion and understanding

Strongly agree; Agree

Disagree; Strongly disagree

98,420

27

Overall, how would you rate the care provided by your GP practice?

Rating of overall care provided by GP practice

Excellent; Good

Poor, Very Poor

100,397

31a

The time I waited was reasonable

The time patients wait for out of hours services is reasonable

Strongly agree; Agree

Disagree; Strongly disagree

27,529

31b

I felt that the person had all the information needed to treat me

Patients feel that people have all the information they need to treat them

Strongly agree; Agree

Disagree; Strongly disagree

27,082

31c

I felt I was listened to

Patients feel that they are listened to

Strongly agree; Agree

Disagree; Strongly disagree

27,127

31d

Things were explained to me in a way I could understand

Things are explained to patients in a way they can understand

Strongly agree; Agree

Disagree; Strongly disagree

27,125

31e

I felt that I got the right treatment or advice

Patients feel they get the right treatment or advice

Strongly agree; Agree

Disagree; Strongly disagree

27,190

31f

I felt that people took account of the things that matter to me

Patients feel that people take account of the things that matter to them

Strongly agree; Agree

Disagree; Strongly disagree

27,081

32

Overall, how would you rate the care you experienced out of hours?

Rating of overall care provided out of hours

Excellent; Good

Poor; Very poor

27,346

36a

People took account of things that matter to me

People take account of the things that matter to service users

Strongly agree; Agree

Disagree; Strongly disagree

9,554

36b

I had a say in how my help, care or support was provided

Service users have a say in how their help, care or support is provided

Strongly agree; Agree

Disagree; Strongly disagree

9,224

36c

I was treated with respect

Service users are treated with respect

Strongly agree; Agree

Disagree; Strongly disagree

9,540

36d

I was treated with compassion and understanding

Service users are treated with compassion and understanding

Strongly agree; Agree

Disagree; Strongly disagree

9,418

36e

My health and care services seemed to be well coordinated

Service users' health and care services seem to be well coordinated

Strongly agree; Agree

Disagree; Strongly disagree

9,349

36f

I was supported to live as independently as possible

Service users are supported to live as independently as possible

Strongly agree; Agree

Disagree; Strongly disagree

9,095

36g

I felt safe

Service users feel safe

Strongly agree; Agree

Disagree; Strongly disagree

9,102

36h

The help, care or support improved or maintained my quality of life

The help, care or support improves service users' quality of life

Strongly agree; Agree

Disagree; Strongly disagree

9,137

37

Overall, how would you rate your help, care or support services?

The help, care or support improves service users' quality of life

Excellent; Good

Poor; Very poor

10,085

45a

I have a good balance between caring and other things in my life

Carers have a good balance between caring and other things in their life

Strongly agree; Agree

Disagree; Strongly disagree

15,891

45b

I am still able to spend enough time with people I want to spend time with

Carers are still able to spend enough time with people they want to spend time

Strongly agree; Agree

Disagree; Strongly disagree

15,781

45c

Caring has had a negative impact on my health and wellbeing

Caring has had a negative impact on carers' health and wellbeing

Disagree; Strongly disagree

Strongly agree; Agree

15,381

45d

I have a say in services provided for the person I look after

Carers have a say in the services provided for the person they look after

Strongly agree; Agree

Disagree; Strongly disagree

14,833

45e

Services are well coordinated for the person(s) I look after

Services are well coordinated for the people carers look after

Strongly agree; Agree

Disagree; Strongly disagree

14,702

45f

I feel supported to continue caring

Carers feels supported to continue caring

Strongly agree; Agree

Disagree; Strongly disagree

14,844


Contact

Email: Andrew Paterson