Publication - Advice and guidance

After-sale shared equity procedures: guidance

Published: 13 Oct 2017
Housing and Social Justice Directorate
Part of:

Guidance to cover after-sale procedures in relation to Scottish Government’s various shared equity schemes.

After-sale shared equity procedures: guidance
11. Corresponding with Owners

11. Corresponding with Owners

All correspondence with the Scottish Government More Homes Division Team and Harper Macleod must be in electronic form.

Where the owner does not have an email address correspondence will, by default, be by letter. However, it is expected that the majority of shared equity owners will be contactable by email.

Accordingly, on initial contact RSLs should find out whether (a) the owner has an email address and (b) if so keep a record of it. Experience demonstrates that use of electronic correspondence where possible will both considerably expedite matters and avoid disputes over what has and has not been sent out.

Similarly although payment may be made by cheque RSLs may find it quicker and simpler to receive payment by credit/debit-card - usually by telephone.