Quality improvement and measurement: what non-executive directors need to know

An overview of quality improvement and measurement for non-executive directors of health boards.


How do hospital boards govern for quality improvement? A mixed methods study of 15 organisations in England Jones et al BMJ Quality and Safety 2017; 0; 1-9

What is "quality improvement" and how can it transform healthcare? Batalden PB, Davidoff F; Qual. Saf. Health Care; 2007;16:2-3

Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design. Bate P, Robert G; Oxford: Radcliffe Publishing; 2007

High reliability health care presentation. Berwick D, Nolan T; 2003
[cited 2015 Sept 04]

Quality improvement: theory and practice in healthcare. Boaden R, Harvey G, Moxham C, Proudlove N; Coventry: NHS Institute for Innovation and Improvement/University of Manchester Business School; 2008

Total Quality Management ( TQM) [online]. The Chartered Quality Institute; 2015
[cited 2015 Sept 04]

Measurement for Improvement. Davidge M
[cited 2015 Sept 04]

Ten challenges in improving quality in healthcare: lessons from the Health Foundation's programme evaluations and relevant literature. Dixon-Woods M, McNicol S, Martin G; BMJ Qual Saf. 2012; 21 (10):876-84

Better together. Experience based design cancer pilots. Interim reflection report. Edinburgh: Better Together, Scotland's Patient Experience Programme. Hodgkiss F, Barrie K, Sinclair C; 2011

Quality Improvement Made Simple. The Health Foundation; 2011
[cited 2015 Sept 04]

Getting the measure of quality opportunities and challenges. Raleigh VS, Foot C; The King's Fund; 2010
[cited 2015 Sept 04]

Perspectives on context. Bate P, Glenn R, Fulop N, Øvretveit J, Dixon-Woods, M; The Health Foundation; March 2014

The patient-centred care project: evaluation report. The King's Fund; 2011
[cited 2015 Sept 04]

Experience-based co-design toolkit. The Kings Fund; 2013
[cited 2015 Sept 04]

The improvement guide: a practical approach to enhancing organizational performance. 2nd Ed. Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP; San Francisco, California: Jossey-Bass Publishers; 2009

Scotland's national dementia strategy 2013-2016. Scottish Government; 2013
[cited 2015 Sept 04]

The NHSScotland Quality Improvement Hub. Making the numbers meaningful for quality improvement [online]; 2015
[cited 2015 Sept 04]

The 3-step improvement framework for Scotland's Public Services. The Scottish Government; 2013
[cited 2015 Sept 04]

Sustainability Model and Guide. NHS Institute for Innovation and Improvement; Maler L. Gustafson D, Evans L; 2010
[cited 2015 Sept 04]

Does improving quality save money? A review of the evidence of which improvement to quality reduce costs to health service providers. Ovretveit J; 2009
[cited 2015 Sept 04]


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