Postal services framework-expired

Guidance for public sector organisations on how to access and use the national framework.

Who can access: all public sector
Contract status: expired see information on the live framework for postal services
Dates of contract: 1 October 2016 to 30 June 2021
Category: corporate services - national


National framework for the provision of postal services.

What is in scope

Lot 1: Physical and hybrid mail

This lot is for:

  • the collection of physical mail from all Scottish public sector organisations.  Next day collection and delivery service is available Scotland-wide with no geographical bias.  The solution provides a next day delivery to all UK addresses
  • a hybrid mail service that allows users to develop mail items on their desktop. Software allows them to issue the mail item via to a central production area whereby Royal Mail's fulfilment partners will produce the physical item. The items are produced in a secure manner and to an agreed format ensuring that the most optimum tariff available is achieved. The items are collected by Royal Mail and delivered via their final mile delivery service.  As well as cost savings, hybrid mail provide significant stationery, process and environmental benefits

Lot 2: Scheduled/regular bulk mail (print and post)

The production and delivery of scheduled/regular bulk mailings. This is achieved via the secure transfer of address and data files to an off-site mail production centre where the address/data files are used to create the mail item; the mail is then printed, sorted and passed for delivery to the final destination. This service includes, but is not limited to:

  • health screening service letters
  • generic health messaging
  • appointment letters and reminders
  • council tax notices and reminders
  • environmental waste campaigns and communications
  • rates notices
  • housing benefit notices
  • invoices
  • education campaign materials
  • accommodations and campus letters
  • bursary notices
  • prospectus packs

What is out of scope

The  framework does not include

  • courier services
  • franking machines
  • document exchange

Who can use this

This framework can be used by:

  • central government
  • fire
  • health
  • local authorities
  • police
  • universities and colleges
  • third sector
  • other public bodies

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in annex A of our guidance on framework agreements.

If there is any doubt, legal advice should be sought.


Benefits of this framework include:

  • value for money savings as benchmarked against the previous framework
  • managed pricing models providing organisations with opportunities to improve framework pricing further by improving how they produce mail items
  • consultancy service available to organisations, carrying out analysis of current mail methods and processes and will provide advice on infrastructure and processes in order to bring benefits and efficiencies to the organisation
  • no minimum volumes for hybrid services


Lot 1 and Lot 2: Royal Mail Group Limited.

Further information

See the attached buyer's guide for more information.

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework please complete the registration form and send it to one of the Scottish Procurement contacts listed below.

Postal services framework: buyer's guide June 2020


Paul Brydon
Senior Portfolio Specialist

Elizabeth Burns
Portfolio Specialist

Back to top