Patient Experience survey of GP and local nhs services 2011/12 Volume 1: National Results

11 Results for NHS Boards

Overall results for NHS Boards

11.1 More detailed results for NHS Boards are shown in a spreadsheet on the Scottish Government website at: http://www.scotland.gov.uk/Topics/Statistics/Browse/Health/GPPatientExperienceSurvey

Overall access arrangements

11.2 Since the previous survey in 2009/10, there has been a decrease in the percentage of patients rating the overall arrangements for seeing doctors and nurses as good or excellent. This decrease has been seen across almost all NHS Boards (Table 11).

11.3 The percentage of patients rating the overall arrangements for getting to see doctors as good or excellent ranged from 69 per cent in NHS Fife and NHS Shetland to 96 per cent in NHS Orkney.

11.4 The percentage of patients rating the overall arrangements for getting to see nurses as good or excellent ranged from 80 per cent in NHS Lanarkshire to 97 per cent in NHS Orkney.

Table 11: Rating of overall arrangements for getting to see doctors and nurses

	Doctor		Nurse
NHS Board	Good or excellent %	Difference from 2009/10	Good or excellent %	Difference from 2009/10
NHS Ayrshire & Arran	72	-8	83	-5
NHS Borders	77	-7	85	-5
NHS Dumfries & Galloway	81	-3	89	-1
NHS Fife	69	-9	81	-5
NHS Forth Valley	75	-5	82	-3
NHS Grampian	71	-7	83	-3
NHS Greater Glasgow and Clyde	80	-4	85	-3
NHS Highland	82	-4	89	-3
NHS Lanarkshire	70	-6	80	-5
NHS Lothian	74	-6	83	-4
NHS Orkney	96	-2	97	-2
NHS Shetland	69	-3	85	0
NHS Tayside	78	-3	86	-3
NHS Western Isles	82	-5	93	2
Scotland	75	-6	84	-3

Note: Statistically significant differences are in bold

Arrangements for getting to see other health professionals

11.5 The percentage of patients rating the overall arrangements for getting to see other health professionals as good or excellent ranged from 73 per cent in NHS Grampian to 87 per cent in NHS Orkney (Table 12).

Table 12 Arrangements for getting to see other health professionals by NHS Board

NHS Board	Poor or very poor	Fair	Good or excellent
NHS Ayrshire & Arran	8	16	77
NHS Borders	6	14	81
NHS Dumfries & Galloway	5	12	82
NHS Fife	7	15	78
NHS Forth Valley	8	16	75
NHS Grampian	10	17	73
NHS Greater Glasgow & Clyde	7	16	77
NHS Highland	6	13	81
NHS Lanarkshire	10	18	73
NHS Lothian	10	16	74
NHS Orkney	4	8	87
NHS Shetland	9	16	75
NHS Tayside	6	13	81
NHS Western Isles	6	11	83
Scotland	8	16	76

HEAT standards - 48 hour access and advance access

11.6 Every NHS Board in Scotland is required to meet a HEAT⁹ standard that monitors the percentage of patients able to obtain access within two working days and book an appointment in advance to an appropriate healthcare professional. GP practices are expected to provide reasonable appropriate access for their patients as part of their services. The results for 48 hour and advance access HEAT standards are shown in Table 13. More information on the 48 hour HEAT standard is available in 3.15.

11.7 The results for 48 hour access ranged from 89.3 per cent in NHS Fife to 99.4 per cent in NHS Orkney. The results for advance access ranged from 61.7 per cent for NHS Shetland to 98.4 per cent for NHS Orkney.

Table 13 HEAT standards 48 hour and advance access by NHS Board

NHS Board	48 hour access	Advance access10
NHS Ayrshire & Arran	92.5	77.6
NHS Borders	94.0	85.2
NHS Dumfries & Galloway	96.0	87.2
NHS Fife	89.3	79.6
NHS Forth Valley	91.8	82.5
NHS Grampian	92.0	83.4
NHS Greater Glasgow & Clyde	93.4	80.5
NHS Highland	95.2	86.6
NHS Lanarkshire	90.3	70.5
NHS Lothian	91.8	80.0
NHS Orkney	99.4	98.4
NHS Shetland	97.5	61.7
NHS Tayside	94.9	72.7
NHS Western Isles	97.2	89.1
NHSScotland	92.6	79.6

Overall care provided by GP practices

11.8 There was a small decrease in the percentage of patients rating the overall care provided by their GP surgery as good or excellent across almost all NHS Boards (Table 11). The percentage of patients rating the overall care provided by their GP surgery as good or excellent ranged from 84 per cent in NHS Shetland to 96 per cent in NHS Orkney.

Table 14: Rating of overall care provided by GP surgery

NHS Board	Good or excellent %	Difference from 2009/10
NHS Ayrshire & Arran	88	-2
NHS Borders	90	-4
NHS Dumfries & Galloway	92	0
NHS Fife	86	-4
NHS Forth Valley	88	-3
NHS Grampian	89	-1
NHS Greater Glasgow and Clyde	90	-1
NHS Highland	91	-1
NHS Lanarkshire	85	-3
NHS Lothian	88	-1
NHS Orkney	96	-2
NHS Shetland	84	-4
NHS Tayside	90	-1
NHS Western Isles	92	-2
Scotland	89	-1

Note: Statistically significant differences are in bold

Overall rating of care provided out of hours

11.9 The percentage of patients rating the care provided out of hours as good or excellent ranged from 67 per cent in NHS Borders, NHS Forth Valley and NHS Western Isles to 75 per cent in NHS Lothian and NHS Highland
(Table 15).

Table 15 Overall rating of care provided out of hours by NHS Board

NHS Board	Poor or very poor	Fair	Good or excellent
NHS Ayrshire & Arran	10	16	73
NHS Borders	13	19	67
NHS Dumfries & Galloway	12	20	68
NHS Fife	11	18	71
NHS Forth Valley	13	19	67
NHS Grampian	9	17	74
NHS Greater Glasgow & Clyde	10	17	73
NHS Highland	11	15	75
NHS Lanarkshire	11	18	70
NHS Lothian	9	16	75
NHS Orkney	9	22	69
NHS Shetland	12	18	70
NHS Tayside	11	18	71
NHS Western Isles	13	20	67
Scotland	11	17	72

Notes:

1. Totals may not add due to rounding