Publication - Research and analysis

PACE customer journey: 2019

Qualitative study looking at the customer experience of individuals who have recently been made redundant.

Table 1 Demographics of research participants

Criteria	Number of participants
Gender
Male	10
Female	13
Age
16-24	0
25-34	7
35-44	5
45-54	7
55-64	4
Urban/rural classification
Large urban area	7
Other Urban area	12
Rural	4
SOC classification
SOC1 – Directors, Managers and Senior Officials	5
SOC2 – Professional Occupations	6
SOC3 – Associate Professional and Technical Occupations	7
SOC4 – Administrative and Secretarial Occupations	4
SOC8 – Process Plant and Machine operatives	1

Participants were employed in small, medium and large companies, and worked in the following sectors (pre-redundancy):

PACE Customer Journey 2019

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