Publication - Research and analysis
PACE customer journey: 2019
Qualitative study looking at the customer experience of individuals who have recently been made redundant.
Appendix A: Characteristics of Interviewees
Table 1 Demographics of research participants
| Criteria | Number of participants |
|---|---|
| Gender | |
| Male | 10 |
| Female | 13 |
| Age | |
| 16-24 | 0 |
| 25-34 | 7 |
| 35-44 | 5 |
| 45-54 | 7 |
| 55-64 | 4 |
| Urban/rural classification | |
| Large urban area | 7 |
| Other Urban area | 12 |
| Rural | 4 |
| SOC classification | |
| SOC1 – Directors, Managers and Senior Officials | 5 |
| SOC2 – Professional Occupations | 6 |
| SOC3 – Associate Professional and Technical Occupations | 7 |
| SOC4 – Administrative and Secretarial Occupations | 4 |
| SOC8 – Process Plant and Machine operatives | 1 |
Participants were employed in small, medium and large companies, and worked in the following sectors (pre-redundancy):
- Creative industries
- Education
- Energy/oil and gas
- Engineering and construction
- Finance and banking
- Food and drink
- IT and technology
- Manufacturing
- Public sector
- Retail and consumer
- Telecommunications
- Third sector
PACE Customer Journey 2019
Contact
Email: margaret.sutor@gov.scot