Publication - Research and analysis

PACE customer journey: 2019

Published: 25 Sep 2019
Directorate:
Fair Work, Employability and Skills Directorate
Part of:
Work and skills
ISBN:
9781839600623

Qualitative study looking at the customer experience of individuals who have recently been made redundant.

40 page PDF

1.3 MB

40 page PDF

1.3 MB

Contents
PACE customer journey: 2019
Appendix A: Characteristics of Interviewees

40 page PDF

1.3 MB

Appendix A: Characteristics of Interviewees

Table 1 Demographics of research participants

Criteria Number of participants
Gender
Male 10
Female 13
Age
16-24 0
25-34 7
35-44 5
45-54 7
55-64 4
Urban/rural classification
Large urban area 7
Other Urban area 12
Rural 4
SOC classification
SOC1 – Directors, Managers and Senior Officials 5
SOC2 – Professional Occupations 6
SOC3 – Associate Professional and Technical Occupations 7
SOC4 – Administrative and Secretarial Occupations 4
SOC8 – Process Plant and Machine operatives 1

Participants were employed in small, medium and large companies, and worked in the following sectors (pre-redundancy):

  • Creative industries
  • Education
  • Energy/oil and gas
  • Engineering and construction
  • Finance and banking
  • Food and drink
  • IT and technology
  • Manufacturing
  • Public sector
  • Retail and consumer
  • Telecommunications
  • Third sector

PACE Customer Journey 2019


Contact

Email: margaret.sutor@gov.scot