NHSScotland Confidential Alert Line (NCAL) Six Month Review: 1 August 2015 - 31 January 2016

A six month review of the NHSScotland Confidential Alert Line (NCAL) service.

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1. Admitted would apply where the organisation accepted that the concern was valid, i.e. accepted immediately/after an investigation.

2. As the caller did not think the advice was helpful, they did not wish to answer the remaining questions. Due to the fact the caller ended the call we concluded they did not wish to have further contact or follow up advice.


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