12. Independent External Evaluation
There is a commitment to commission a robust external evaluation of the national Redesign of Urgent Care which will contain formative and summative evaluation. This will determine an appropriate evaluation plan, with a set of core research questions, in spring 2021 under the governance of an Evaluation Advisory Group (EAG). A mixed methods approach will be expected that is proportionate and timely; make best use of existing evidence; through primary research. It will include existing monitoring data from the RUC programme and related organisations including PHS and HIS. Board and other stakeholders' opinions will be collated.
Areas of focus will include an analysis of:
- Patient experience
- Staff Experience
- Value of programme including cost-effectiveness
- Broader overview of process, clinical outcomes and whole system impact
An update on progress will be included in the next (Second) staging report at the end of September 2021. This will include extensive consultations with staff.