NHS Scotland redesign of urgent care - first national staging review report: 1 December 2020 – 31 March 2021

The redesign of urgent care (RUC) programme by definition includes the entire patient pathway from the time of patient or carer need to the conclusion of that episode of care. This evaluation has therefore attempted to explore the whole patient journey in terms of data and feedback from stakeholder groups.

12. Independent External Evaluation

There is a commitment to commission a robust external evaluation of the national Redesign of Urgent Care which will contain formative and summative evaluation. This will determine an appropriate evaluation plan, with a set of core research questions, in spring 2021 under the governance of an Evaluation Advisory Group (EAG). A mixed methods approach will be expected that is proportionate and timely; make best use of existing evidence; through primary research. It will include existing monitoring data from the RUC programme and related organisations including PHS and HIS. Board and other stakeholders' opinions will be collated.

Areas of focus will include an analysis of:

  • Patient experience
  • Staff Experience
  • Inclusivity
  • Value of programme including cost-effectiveness
  • Broader overview of process, clinical outcomes and whole system impact

An update on progress will be included in the next (Second) staging report at the end of September 2021. This will include extensive consultations with staff.



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