National Care Service - making sure your voice is heard: seldom heard voices co-design findings

We have been working with organisations who support people from groups and communities who often have barriers to engaging with government. This report is about findings from this work relating to the Making sure your voice is heard co-design theme.

About Making sure your voice is heard

Our co-design work for the National Care Service has focused on different themes. Making sure your voice is heard is one of these themes.

Making sure that people’s voices are heard when accessing care will empower people to:

  • claim their rights
  • make the choices to live the lives they want
  • be involved in decisions about their care

It is essential people providing care also have an effective voice. We want the National Care Service to respond to people’s needs and capture the ideas of the people working in it.

During the co-design activity for this theme, we have looked at 3 important areas:

  • access and support planning: we want to improve the way people can access support
  • independent advocacy: we want to enhance independent advocacy provision
  • complaints and redress: we want to develop a complaints service that is fair, effective and consistent

This report relates to these areas and what people told us during our most recent co-design work.



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