Investing in and paying for your water services from 2021: consultation

This engagement paper seeks your views on investing and paying for water services from 2021.

Summary And Next Steps

The Scottish Government is committed to ensuring that Scottish Water continues to provide the services that customers require and for which they are prepared to pay. The participation of customers and stakeholders is essential to ensuring this outcome.

This paper has set out, and seeks views on, the key elements that make up the Government’s policy framework in relation to Scottish Water for the next regulatory period and beyond. In addition, it has identified some specific aspects of the charging framework that require further consideration and has offered, for discussion in the form of Draft Objectives, an initial view on the improvements which will be required to services.

The Government would welcome your views on these issues. If you wish to comment please complete the form at


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