Publication - Advice and guidance

Hosting services framework

Published: 21 May 2015

Guidance for public sector organisations on how to access and use the framework agreement.

21 May 2015
Hosting services framework
Who can access: all public sector
Contract status: live
Dates of contract: 21 May 2015 to 20 May 2019
Category: ICT services and software - national


The framework covers a range of data hosting services including co-location, private cloud, public cloud and community cloud.

This allows organisations the option of having data stored by an external party as an alternative to storage on an internal infrastructure.

What is in scope

To meet both the core and key requirements, the following services are in scope and available through the framework:

Core requirements

  • hosting services: private cloud
  • hosting services: public cloud
  • hosting services: community cloud
  • hosting services: hybrid cloud
  • hosting services: co-location

Key requirements

  • infrastructure as a service (IaaS)
  • platform as a service (PaaS)
  • data centre services (including computing, storage,  firewalls, security, patching, etc.)
  • all requirements must be available at a Government Security Level of Official.  In exceptional cases some framework public bodies may have requirements above this classification
  • 24/7 support services
  • minimum availability of 99.9%
  • access to government networks, including SWAN, Janet, N3, PSN and GSX/GSI
  • certified to ISO/IEC 27001:2013 and complies with ISO/IEC 27002:2013, or equivalent
  • enablement services
  • business continuity and disaster recovery services
  • maximum power usage effectiveness (PUE) Rating of 1.8

What is out of scope

The framework does not cover:

  • software as a service (SaaS)
  • fully managed IT services
  • unified communication (which covers customer user-interface)
  • creating applications
  • web development
  • web design
  • creating and updating content
  • video streaming
  • procurement of hardware

Who can use this

The framework can be used by:

  • central government
  • health
  • local authorities
  • universities and colleges
  • third sector
  • other public bodies

Full details can be found on Public Contracts Scotland.

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in annex A of our guidance on framework agreements.


Benefits of this framework include:

  • objectives include maximising efficiency and collaboration through aligning with the strategic priorities in Scotland’s Digital Future: delivery of public services, delivery and demonstration of real cash savings, embedding sustainable procurement and improving access to public sector contracts
  • all service providers have secure hosting facilities (security compliance of ISO27001)
  • all hosting services will be delivered within the European Economic Area which meets the guidelines of  the Data Protection Act 1998
  • all service providers have the ability to provide the core services at the Government security classification of ‘official’ which was a minimum requirement of the tender
  • the ability to meet hosting requirements that are classified as secret and/or top secret
  • cost savings for the Scottish public sector can be achieved through collaboration and exploring more efficient and sustainable forms of hosting services
  • potential for economic growth and local employment opportunities through call-off contracts as all eight service providers have an economic footprint in Scotland
  • award follows a comprehensive tender exercise, under EU public procurement regulations, and provides an easy route to market for contracting organisations

Framework suppliers

Further information

See the attached buyer's guide for more information.

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework please complete the registration form and send it to one of the Scottish Procurement contacts listed below.


Stuart Brown
Senior Portfolio Specialist, ICT services and software
Tel: 0141 242 5626

Andy Scott
Portfolio Manager, ICT services and software
Tel: 0141 242 5920