Publication - Advice and guidance

Procurement of care and support services: best practice guidance

Published: 23 Mar 2016
Part of:
Public sector

Guidance for the public sector on procuring care and support services.

86 page PDF

4.3 MB

86 page PDF

4.3 MB

Procurement of care and support services: best practice guidance
3. Local Arrangements

86 page PDF

4.3 MB

3. Local Arrangements

3.1 This chapter summarises some of the policies and procedures that a public body will likely have in place where it is procuring care and support services. There are various responsibilities, the interaction between which, require a public body to give special consideration to its approach to the procurement of care and support services. For example, a public body has a duty of care in relation to people with social care and support needs. It is also subject to the public sector equality duty and is responsible for demonstrating cost effectiveness and securing best value, while maintaining expenditure within available resources and ensuring compliance with procurement legislation.

3.2 All of this means that a public body should have written and approved policies and procedures for the procurement of these services. A checklist (not exhaustive) of considerations which may be taken into account by a public body is described in the table below:

Policies/Procedures should:


Comply with all relevant legislation (e.g. procurement, human rights and equality legislation), self-directed support, guidance and local financial regulations/standing orders


Identify the roles and responsibilities of all staff involved


Outline its policy and approach to the delivery of services in-house


Outline arrangements for jointly procuring services with other public bodies


Reflect the distinctive and complex needs of vulnerable individuals for whom services are to be purchased


Describe how it will promote the involvement of people who use services and their carers in service design and procurement exercises


Describe how it will ensure that choice is available to people who use services and its approach to self-directed support


Describe how it will communicate with stakeholders prior to, and during, individual procurement exercises


Set out how to ensure that staff involved receive the training required to develop and maintain knowledge/skills


Explore opportunities for developing collaborative procurement approaches


Set out the procurement processes that will be used to select service providers and the circumstances in which these will apply


Identify an appropriate range of contracting mechanisms and provide a rationale for selecting different mechanisms, based on best value, the need for service continuity and desired outcomes for individuals


Describe local arrangements for contract management, managing its relationship with service providers and service review


Set out the transitional arrangements that will be made if a service is transferred to a different service provider or is decommissioned


Consider the development of the market and promote partnership working with external service providers