6. Takes account of the dignity of service-users
People know they are being are treated with dignity when they can feel in control, valued, confident, comfortable and able to make their own decisions. Every person has a right, in accordance with The Universal Declaration of Human Rights, to have their dignity upheld and preserved.
People using services should expect that the requirements of their culture are acknowledged and respected, that they are able to express themselves openly, that their privacy and confidentiality are upheld, and that their views and choices are listened to, valued and appropriately acted upon.
Everyone has equal worth and all services must be planned and delivered to promote dignity. At times, when a person is vulnerable or when their capacity is limited, they may need others to help ensure their dignity is upheld. Limitations in resources should never compromise a person's dignity.
Email: Frances Conlan
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