Planning and delivering integrated health and social care: guidance

Guidance on the planning and delivery principles which describe how integrated care should be planned and delivered and how the principles will work in tandem with the National Health and Wellbeing Outcomes.

This document is part of a collection

5. Respects the rights of service-users

People can expect to experience integrated care and support services that are underpinned by a Human Rights Based Approach, in which:

  • People’s rights are respected, protected and fulfilled
  • Providers of care clearly inform people of their rights and entitlements
  • People are supported to be fully involved in decisions that affect them
  • Providers of care and support respect, protect and fulfil people’s rights and are accountable for doing this
  • People do not experience discrimination in any form
  • People are clear about how they can seek redress if they believe their rights are being infringed or denied

A Human Rights Based Approach is about more than meeting legal requirements. The PANEL and FAIR tools are ways to make sure services are built on a clear foundation of human rights (see Resources).


Email: Frances Conlan

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