Fairer deliveries action plan: progress statement

An overview of the actions that we have been and are working on to make fairer deliveries for all.


1 Office for National Statistics, Retail Sales Index time series

2 SPICe, Scotland’s parcel delivery surcharge cost on the up, 26 November 2019

3 http://www.parliament.scot/parliamentarybusiness/report.aspx?r=12410&i=112141

4 https://www2.gov.scot/Publications/2018/11/7770

5 Whilst being mindful of the fact that, due to the geography of Scotland and the dispersion of our population, it does often cost more to deliver to rural / remote areas, but, that in some cases, these charges are not proportionately or consistently applied

6 https://www.gov.scot/publications/parcel-delivery-statement-of-principles/

7 Royal Mail has to adhere to a Universal Service Obligation that includes a commitment to ensuring that postal services are set at an affordable, uniform tariff across the UK, including parcels up to 20kg

8 Scottish Affairs Committee, Oral evidence: Delivery charges in Scotland, 27/02/2018.

9 Tamebay, ‘Amazon UK Shipping Region Surcharges Introduced’, 08/05/2019

10 Scottish Affairs Committee, Oral evidence: Delivery Charges in Scotland, 27/02/2018

11 https://www.highlandparcels.com/

12 https://www.renfrewshire24.co.uk/2019/03/13/online-homeware-and-furniture-retailer-wayfair-co-uk-reverse-unfair-delivery-surcharge-to-renfrewshire-recidents/

13 This website is designed and managed by The Highland Council and funded by Trading Standards Scotland, on behalf of the UK Consumer Protection Partnership

14 https://www.gov.scot/publications/protecting-scotlands-future-governments-programme-scotland-2019-20/


Email: ConsumerandCompetition@gov.scot

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