Evaluation of Sources of Support Service

Appendix 1: Tables

Table 1: SOS 100: Age by Gender

	Male	Female	TOTAL
16-19yrs	1	1	2
20-29yrs	3	6	9
30-39yrs	9	12	21
40-49yrs	12 (32%)	19 (31%)	31 (31%)
50-59yrs	7	11	18
60-69yrs	2	7	9
70-79yrs	1	3	4
80-89yrs	3	2	5
TOTAL	38	61	99

Table 2: SOS 100: Employment Status by Gender

	Male	Female	TOTAL
Employed F/T	5	4	9
Employed P/T	3	7	10
Self Employed	1	0	1
Unemployed	12 (30%)	14 (23%)	26
Unemployed LTS Unfit for Work	16 (40%)	25 (42%)	41
Student	0	1	1
Retired	3	9	12
TOTAL	40	60	100

Table 3: SOS 100: No of Patients On Benefits by Gender

	Male	Female	TOTAL
Yes*	29 (72%)	50 (83%)	79
No	11	10	21
TOTAL	40	60	100

* includes 13 retired people on state pension

Table 4: SOS 100: No of Face to Face Consultations (N=99 Cases)*

Total Face to Face Consultations	Average No Per Case	No of Cases where <=4	No of Cases where >4
304	3.1	86 (87%)	13 (13%)

*1 case no face to face consultation

Table 5.1: SOS 100: Support Visits: Summary Table

No of Cases	No of Support Visits	Range: No of Support Visits	Average Support Visits per case	>3 Support visits	=/>5 Support visits
59	156	1 to 8	2.6	16	11

Table 5.2: SOS 100: Gender/Age of Patients Receiving Supported Visits

Age Group	Male	Female	TOTAL
16-19yrs	1	1	2
20-29yrs	2	6	8
30-39yrs	9 (30%)	5	14 (24%)
40-49yrs	9 (30%)	12 (41%)	21 (35%)
50-59yrs	7	2	9
60-69yrs	0	0	0
70-79yrs	1	2	3
80-89yrs	1	1	2
TOTAL	30	29	59

Table 5.3: SOS 100: No of Supported Visits by No of Cases by Key Services *

Service	1 Supported Visit		2 Supported Visits		3+ Supported Visits		TOTAL
	No of cases	No of Supp Visits	No of cases	No of Supp Visits	No of cases	No of Supp Visits	No of cases	No of Supp Visits
Penumbra	10	10	2	4	0	0	12	14
DAMH (activities and the drop-in)	6	6	0	0	1	4	7	10
Making Money Work	5	5	1	2	0	0	6	7
Connect	2	2	3	6	0	0	5	8
Listening Service	3	3	2	4	0	0	5	7
Remploy	2	2	2	4	0	0	4	6
Fairbridge	2	2	2	4	0	0	4	6
Small Steps to Confidence	3	3	1	2	0	0	4	5
DHLI (activities)	1	1	3	6	0	0	4	7
Adapt	3	3	0	0	0	0	3	3
Positive Steps	2	2	1	2	0	0	3	4
Action on Depression	3	3	0	0	0	0	3	3
Voluntary Opportunities	3	3	0	0	0	0	3	3
Adult Learning	3	3	0	0	0	0	3	3

*There will be an element of double counting as a case can appear at more than one service therefore no column totals are given

Table 6.1: SOS 100: Total Goal Assessment (where goal outcome known)

No of Goals Set	Yes Met	No Unmet	Partially Met
272	195 (72%)	40 (15%)	37 (13%)

Table 6.2: SOS 100: Goal Assessment by Age Group and Gender

	Yes Met			No Unmet			Partially Met			TOTAL
	F	M	ToT	F	M	ToT	F	M	ToT	F	M	ToT
<20yrs	1	0	1	0	1	1	0	0	0	1	1	2
20-29yrs	3	2	5	2	0	2	0	1	1	5	3	8
30-39yrs	4	3	7	2	5	7	5	3	8 (33%)	11	11	22
40-49yrs	7	3	10 (23%)	9 (53%)	5	14 (45%)	4	4	8 (33%)	20	12	32
50-59yrs	5	3	8	3	1	4	1	4	5	9	8	17
60-69yrs	4	0	4	1	2	3	1	0	1	6	2	8
70-79yrs	4	1	5	0	0	0	0	0	0	4	1	5
80-89yrs	3	1	4	0	0	0	0	1	1	3	2	5
TOTAL	31	13	44	17	14	31	11	13	24	59	40	99

Table 6.3: SOS 100: Goals Unmet: Reasons Why and No of Services/Activities Not Accessed

Reason	No of Services/Activities
Did not meet Service Requirements	2 (Home Scotland; Cruise Counselling)
Deteriorating Mental Health (Motivation; Anxiety, Anger Issues)	7
Deteriorating Mental and Physical Health	1
Would Not Accept Help	2
Kept Putting Off Going	1
Patient Cancelled/Decided Not to Go	3
Patient Didn't Go/Turn Up	14 (one patient= 4 services involved)
No Suitable Service/Didn't Get What Wanted at the Service	2 (Post Traumatic Stress Peer Group; Insight Counselling)
GP Ref to Another Service	1
Initial Interaction with Service Off-Putting	2 (Cruise Counselling; Working Towards Health)
Other Priorities in Life at the Time	3 (Grandchildren)
Overwhelmed by Problems in Life	5
Leaving the Country	1
Service/Course was cancelled/folded	3 (Small Steps to Confidence Course)
Substance Misuse Issues	2
Have to Pay	1 (Penumbra)

Table 6.4: SOS 100: The Degree of Goal Achievement within Cases (N=95)*

100% Met	90% Met	75% Met	66% Met	50% Met	33% Met	0% Met
43 (45%)	3	15 (16%)	17 (18%)	9	1	7

* 5 cases where missing goal outcomes

Table 7.1. SOS 100: No of Cases by Goal Thematic

Goal Theme	No of Cases (N=99)
Mental Health	46 (46%)
Activities	26
Finance	24
Health	22
Social Isolation	18
Work Issues	9
Skills/Learning	8
Housing	6
Relationships	6
Confidence/Self Esteem	6
Substance Misuse	5
Literacy	5
Family Issues	5
Other Themes	4

Table 7.2: SOS 100: No in Each Age Group by Selected Goal Themes

	Finance	Health	Mental Health	Social Isolation
<20yrs	0	0	0	1
20-29yrs	4	5	6	4
30-39yrs	9 (26%)	6 (24%)	14 (25%)	2
40-49yrs	9 (26%)	8 (32%)	18 (32%)	6 (28%)
50-59yrs	3	3	8	2
60-69yrs	4	2	3	3
70-79yrs	3	1	2	2
80-89yrs	2	0	5	1
TOTAL	34	25	56	21

Table 7.3: SOS 100: Goal Thematic and Goal Assessment

Theme	Yes	No	Partial	TOTAL
Mental Health	34 (72%)	8	5	47
Activities	27 (76%)	6	1	34
Social Isolation	17 (63%)	6	4	27
Finance (Benefits)	21 (81%)	0	5	26
Finance (Other)	9	0	1	10
(ALL FINANCE)	31 (86%)	0	6	36
Health	14 (50%)	3	11	28
Work	11 (79%)	2	1	14
Confidence/Self Esteem	6 (46%)	4	3	13
Bereavement	2	3	0	5
Housing (Other)	18 (78%)	3	2	23
Housing (Homeless)	4	0	0	4
(ALL HOUSING)	22 (81%)	3	2	27
Carer	3	0	0	3
Family Issues/Relats	5	0	3	8
Skills/Learning	7	1	0	8
Literacy	5	2	0	7
Voluntary	4	1	1	6
Other Themes	8	1	0	9
TOTAL	195	40	37	272

Table 7.4: SOS 100: Goal 1 by Goal Thematic and Goal Assessment

Theme	Yes	No	Partial	TOTAL
Mental Health	14 (78%)	4	0	18 (18%)
Activities	15 (100%)	0	0	15 ((15%)
Social Isolation	10 (62%)	3	3	16 (16%)
Finance (Benefits)	7	0	2	9
Finance (Other)	3	0	0	3
(ALL FINANCE)	10 (83%)	0	2	12
Health	6	1	2	9
Work	5	1	0	6
Confidence/Self Esteem	3	0	1	4
Bereavement	0	3 (100%)	0	3
Housing (Other)	2	1		3
Housing (Homeless)	2	0	0	2
ALL HOUSING	4	1	0	5
Carer	2	0	0	2
Family Issues/Relats	2	0	0	2
Skills/Learning	1	0	0	1
Literacy	1	0	0	1
Voluntary	1	0	0	1
Other Themes	3	1	0	4
TOTAL	77 (77%)	12	7	99

Table 8: SOS 100: Summary Table: Goal Themes by No of Services Accessed and Cases

Goal Theme	No of Individual Services Accessed	No of Cases
Mental Health	17	46
Activities	15	26
Finance	9	24
Health	13	22
Social Isolation	9	18
Work Issues	5	9
Skills/Learning	7	8
Housing	6	6
Relationships	5	6
Confidence/Self Esteem	4	6
Substance Misuse	5	5
Literacy	2	5
Family Issues	4	5
Other Themes	3	4

Table 8.1: SOS 100: Individual Service Accessed by Goal Theme and No of Cases

Goal Theme: Health (includes self care)	Service Pathways	No of Cases
	Link Worker (self care)	3
	Health courses	3
	Pain Clinic	2
	Reiki	2
	Health Psychologist (via GP)	2
	Arthritis Group	2
	Chest, Heart and Stroke: Keep Fit Group	1
	Smoking Cessation	1
	Winning Weight	1
	Tai Chi	1
	Dundee Psychological Service	1
	Fybromyalgia Support Group	1
	Community Dentist	1
TOTAL	13	22

 

Goal Theme: Housing	Service Pathways	No of Cases
	Connect	1
	Sanctuary Housing	1
	Positive Steps	1
	Homeless Unit	1
	Home Scotland	1
	Medical Housing Officer	1
TOTAL	6	6

 

Goal Theme: Mental Health	Service Pathways	No of Cases
	Insight Counselling	9
	Listening Service	7
	Therapeutic Worker	6
	Penumbra	6
	LW (therapeutic)	3 (but it was inherent in their overall approach)
	GP	2
	Still Game (Dundee United Football Club)	2
	Dundee Association for Mental health (DAMH)	2
	Action on Depression	1
	Reiki	1
	Health Psychology	1
	Tayside Council on Alcohol (TCA) Art Therapy	1
	Arthritis Self Management Group	1
	University of the 3rd Age	1
	Adult Learning	1
	Mid-lin' Day Centre	1
	Art Angel	1
TOTAL	17	46

 

Goal Theme: Skills Learning Opportunities (includes learning practical household management)	Service Pathway	No of Cases
	Positive Steps	2
	Adult Learning	1
	Adult Guidance	1
	Volunteering (online info)	1
	Timebank	1
	Community Psychiatric Nursing Team (CPN)	1
	Ist Contact SW Team	1
TOTAL	7	8

 

Goal Theme: Literacy	Service Pathway	No of Cases
	Adult Literacy Team	4
	Dundee City Council Youth Literacy Team	1
TOTAL	2	5

 

Goal Theme: Activities	Service Pathway	No of Cases
	Active for Life	4
	Volunteering	4 (2 = Volun Gateway)
	Creative Writing Group	2
	Art Angel	2
	Walking Groups	2
	Dundee Association for Mental Health (DAMH)	2
	Crotchet Group	2
	Dundee City Council Youth Literacy Team	1
	Drama Therapy	1
	Dance Class	1
	Mid-lin' Day Centre	1
	Fairbridge	1
	YMCA Keep Fit	1
	Dundee Healthy Living Initiative (DHLI) Arts Group	1
	Tai Chi	1
TOTAL	15	26

 

Goal Theme: Finance	Service Pathways	No of Cases
	Making Money Work	9
	Connect	4
	Adapt	3
	Craigowl	1
	Welfare Rights	1
	North Law	1
	MSP (member of Scottish Parliament)	1
	Benefits Office	1
Fuel Poverty	Dundee Energy Efficiency Advice Project ( DEEAP)	3
TOTAL	9	24

 

Goal Theme: Work Issues	Service Pathways	No of Cases
	Remploy	5
	MP	1
	Adult Guidance	1
	Dundee City Council Youth Literacy Team	1
	Link Worker	1
TOTAL	5	9

 

Goal Theme: Social Isolation	Service Pathways	No of Cases
	Dundee Association for Mental Health (DAMH)	4
	Fairbridge	3
	Dundee Healthy Living Initiative) DHLI	3
	Penumbra	2
	Positive Steps	2
	Adult Learning	1
	Discover Opportunities	1
	Volunteer Gateway	1
	Lattice	1
TOTAL	9	18

 

Goal Theme: Substance Misuse (includes alcohol	Service Pathways	No of Cases
	Tayside Council on Alcohol (TCA)	1
	Addaction	1
	Listening Service	1
	Tayside Alcohol Problem Service (TAPS)	1
	Eclipse	1
TOTAL	5	5

 

Goal Theme: Confidence Self Esteem	Service Pathway	No of Cases
	Steps to Confidence Course	3
	Discover Opportunities	1
	Link Worker (therapeutic)	1
	Brahamas	1
TOTAL	4	6

 

Goal Theme: Relationship Issues	Service Pathway	No of Cases
	Insight Counselling	1
	Offenders Family Helpline	1
	Link Worker (therapeutic)	1
Bereavement	Cruise Counselling	2
	Listening Service	1
TOTAL	5	6

 

Goal Theme: Family Issues	Service Pathways	No of Cases
	Dundee Early Intervention Team (DEIT)	2
	Discover Opportunities (D/O): Working Towards Health	1
	Dundee Healthy Living Initiative (DHLI): Cooking Group	1
	Leaflets on Family Activities	1
TOTAL	4	5

 

Goal Theme: Other Themes	Service Pathways	No of Cases
Carer	Carer's Centre	1
Traumatic Life Event	Child's Social Work Team	1
Abuse (previous)	WRASAC	1
Post Traumatic Stress	No Suitable Group	1
TOTAL	3	4

Table 9.1: SOS 100: No of Services/Activities Accessed

No of Services/Activities Accessed	No of Cases
1	7
2	30 (33%)
3	20 (22%)
4	13 (14%)
5	12 (13%)
6	5
7	3
8	1
10	1
TOTAL	92

Table 9.2: SOS 100: Commonly Used Services (5 or more cases referred and Service Accessed)

Insight Counselling	10
Making Money Work	9
Listening Service	8
Penumbra	8
DAMH	8
SOS Link Worker	7
SOS Therapeutic Worker	6
Positive Steps	5
Connect	5
Remploy	5

Table 10.1: SOS 100: Type of Role Undertaken by the Link Worker in Each Goal (N=280 Goals)

Type of Role	No of Goals in which Role Undertaken
Facilitate (referral/appointments)	204 (73%)
Negotiate	41 (15%)
Advocate	29 (10%)
Liaise	108 (39%)
Support	104 (37%)
Organise/Coordinate	67 (24%)
Information Giving and Research	121 (43%)
Advice	65 (23%)
Therapeutic Input	35 (12%)

Table 10.2: SOS 100: No of Link Worker Roles in Each Goal (N=280 Goals)

1 Role	2 Roles	3 Roles	4 Roles	5 Roles	6 Roles	7 Roles
52 (19%)	108 (38%)	52 (19%)	35 (12%)	23 (8%)	12 (4%)	1 (0.4%)