Publication - Research and analysis

Evaluation of Sources of Support Service

Published: 26 Nov 2015
Part of:
Health and social care
ISBN:
9781785448102

An evaluation of the Dundee Sources of Support programme which involves Links Workers who support patients who access primary care for non-medical issues.

Evaluation of Sources of Support Service
Appendix 1: Tables

Appendix 1: Tables

Table 1: SOS 100: Age by Gender

Male Female TOTAL
16-19yrs 1 1 2
20-29yrs 3 6 9
30-39yrs 9 12 21
40-49yrs 12 (32%) 19 (31%) 31 (31%)
50-59yrs 7 11 18
60-69yrs 2 7 9
70-79yrs 1 3 4
80-89yrs 3 2 5
TOTAL 38 61 99

Table 2: SOS 100: Employment Status by Gender

Male Female TOTAL
Employed F/T 5 4 9
Employed P/T 3 7 10
Self Employed 1 0 1
Unemployed 12 (30%) 14 (23%) 26
Unemployed LTS Unfit for Work 16 (40%) 25 (42%) 41
Student 0 1 1
Retired 3 9 12
TOTAL 40 60 100

Table 3: SOS 100: No of Patients On Benefits by Gender

Male Female TOTAL
Yes* 29 (72%) 50 (83%) 79
No 11 10 21
TOTAL 40 60 100

* includes 13 retired people on state pension

Table 4: SOS 100: No of Face to Face Consultations (N=99 Cases)*

Total Face to Face Consultations Average No Per Case No of Cases where <=4 No of Cases where >4
304 3.1 86 (87%) 13 (13%)

*1 case no face to face consultation

Table 5.1: SOS 100: Support Visits: Summary Table

No of Cases No of Support Visits Range: No of Support Visits Average Support Visits per case >3 Support visits =/>5 Support visits
59 156 1 to 8 2.6 16 11

Table 5.2: SOS 100: Gender/Age of Patients Receiving Supported Visits

Age Group Male Female TOTAL
16-19yrs 1 1 2
20-29yrs 2 6 8
30-39yrs 9 (30%) 5 14 (24%)
40-49yrs 9 (30%) 12 (41%) 21 (35%)
50-59yrs 7 2 9
60-69yrs 0 0 0
70-79yrs 1 2 3
80-89yrs 1 1 2
TOTAL 30 29 59

Table 5.3: SOS 100: No of Supported Visits by No of Cases by Key Services *

Service 1 Supported Visit 2 Supported Visits 3+ Supported Visits TOTAL
No of cases No of Supp Visits No of cases No of Supp Visits No of cases No of Supp Visits No of cases No of Supp Visits
Penumbra 10 10 2 4 0 0 12 14
DAMH (activities and the drop-in) 6 6 0 0 1 4 7 10
Making Money Work 5 5 1 2 0 0 6 7
Connect 2 2 3 6 0 0 5 8
Listening Service 3 3 2 4 0 0 5 7
Remploy 2 2 2 4 0 0 4 6
Fairbridge 2 2 2 4 0 0 4 6
Small Steps to Confidence 3 3 1 2 0 0 4 5
DHLI (activities) 1 1 3 6 0 0 4 7
Adapt 3 3 0 0 0 0 3 3
Positive Steps 2 2 1 2 0 0 3 4
Action on Depression 3 3 0 0 0 0 3 3
Voluntary Opportunities 3 3 0 0 0 0 3 3
Adult Learning 3 3 0 0 0 0 3 3

*There will be an element of double counting as a case can appear at more than one service therefore no column totals are given

Table 6.1: SOS 100: Total Goal Assessment (where goal outcome known)

No of Goals Set Yes Met No Unmet Partially Met
272 195 (72%) 40 (15%) 37 (13%)

Table 6.2: SOS 100: Goal Assessment by Age Group and Gender

Yes Met No Unmet Partially Met TOTAL
F M ToT F M ToT F M ToT F M ToT
<20yrs 1 0 1 0 1 1 0 0 0 1 1 2
20-29yrs 3 2 5 2 0 2 0 1 1 5 3 8
30-39yrs 4 3 7 2 5 7 5 3 8 (33%) 11 11 22
40-49yrs 7 3 10 (23%) 9 (53%) 5 14 (45%) 4 4 8 (33%) 20 12 32
50-59yrs 5 3 8 3 1 4 1 4 5 9 8 17
60-69yrs 4 0 4 1 2 3 1 0 1 6 2 8
70-79yrs 4 1 5 0 0 0 0 0 0 4 1 5
80-89yrs 3 1 4 0 0 0 0 1 1 3 2 5
TOTAL 31 13 44 17 14 31 11 13 24 59 40 99

Table 6.3: SOS 100: Goals Unmet: Reasons Why and No of Services/Activities Not Accessed

Reason No of Services/Activities
Did not meet Service Requirements 2 (Home Scotland; Cruise Counselling)
Deteriorating Mental Health (Motivation; Anxiety, Anger Issues) 7
Deteriorating Mental and Physical Health 1
Would Not Accept Help 2
Kept Putting Off Going 1
Patient Cancelled/Decided Not to Go 3
Patient Didn't Go/Turn Up 14 (one patient= 4 services involved)
No Suitable Service/Didn't Get What Wanted at the Service 2 (Post Traumatic Stress Peer Group; Insight Counselling)
GP Ref to Another Service 1
Initial Interaction with Service Off-Putting 2 (Cruise Counselling; Working Towards Health)
Other Priorities in Life at the Time 3 (Grandchildren)
Overwhelmed by Problems in Life 5
Leaving the Country 1
Service/Course was cancelled/folded 3 (Small Steps to Confidence Course)
Substance Misuse Issues 2
Have to Pay 1 (Penumbra)

Table 6.4: SOS 100: The Degree of Goal Achievement within Cases (N=95)*

100% Met 90% Met 75% Met 66% Met 50% Met 33% Met 0% Met
43 (45%) 3 15 (16%) 17 (18%) 9 1 7

* 5 cases where missing goal outcomes

Table 7.1. SOS 100: No of Cases by Goal Thematic

Goal Theme No of Cases (N=99)
Mental Health 46 (46%)
Activities 26
Finance 24
Health 22
Social Isolation 18
Work Issues 9
Skills/Learning 8
Housing 6
Relationships 6
Confidence/Self Esteem 6
Substance Misuse 5
Literacy 5
Family Issues 5
Other Themes 4

Table 7.2: SOS 100: No in Each Age Group by Selected Goal Themes

Finance Health Mental Health Social Isolation
<20yrs 0 0 0 1
20-29yrs 4 5 6 4
30-39yrs 9 (26%) 6 (24%) 14 (25%) 2
40-49yrs 9 (26%) 8 (32%) 18 (32%) 6 (28%)
50-59yrs 3 3 8 2
60-69yrs 4 2 3 3
70-79yrs 3 1 2 2
80-89yrs 2 0 5 1
TOTAL 34 25 56 21

Table 7.3: SOS 100: Goal Thematic and Goal Assessment

Theme Yes No Partial TOTAL
Mental Health 34 (72%) 8 5 47
Activities 27 (76%) 6 1 34
Social Isolation 17 (63%) 6 4 27
Finance (Benefits) 21 (81%) 0 5 26
Finance (Other) 9 0 1 10
(ALL FINANCE) 31 (86%) 0 6 36
Health 14 (50%) 3 11 28
Work 11 (79%) 2 1 14
Confidence/Self Esteem 6 (46%) 4 3 13
Bereavement 2 3 0 5
Housing (Other) 18 (78%) 3 2 23
Housing (Homeless) 4 0 0 4
(ALL HOUSING) 22 (81%) 3 2 27
Carer 3 0 0 3
Family Issues/Relats 5 0 3 8
Skills/Learning 7 1 0 8
Literacy 5 2 0 7
Voluntary 4 1 1 6
Other Themes 8 1 0 9
TOTAL 195 40 37 272

Table 7.4: SOS 100: Goal 1 by Goal Thematic and Goal Assessment

Theme Yes No Partial TOTAL
Mental Health 14 (78%) 4 0 18 (18%)
Activities 15 (100%) 0 0 15 ((15%)
Social Isolation 10 (62%) 3 3 16 (16%)
Finance (Benefits) 7 0 2 9
Finance (Other) 3 0 0 3
(ALL FINANCE) 10 (83%) 0 2 12
Health 6 1 2 9
Work 5 1 0 6
Confidence/Self Esteem 3 0 1 4
Bereavement 0 3 (100%) 0 3
Housing (Other) 2 1 3
Housing (Homeless) 2 0 0 2
ALL HOUSING 4 1 0 5
Carer 2 0 0 2
Family Issues/Relats 2 0 0 2
Skills/Learning 1 0 0 1
Literacy 1 0 0 1
Voluntary 1 0 0 1
Other Themes 3 1 0 4
TOTAL 77 (77%) 12 7 99

Table 8: SOS 100: Summary Table: Goal Themes by No of Services Accessed and Cases

Goal Theme No of Individual Services Accessed No of Cases
Mental Health 17 46
Activities 15 26
Finance 9 24
Health 13 22
Social Isolation 9 18
Work Issues 5 9
Skills/Learning 7 8
Housing 6 6
Relationships 5 6
Confidence/Self Esteem 4 6
Substance Misuse 5 5
Literacy 2 5
Family Issues 4 5
Other Themes 3 4

Table 8.1: SOS 100: Individual Service Accessed by Goal Theme and No of Cases

Goal Theme: Health (includes self care) Service Pathways No of Cases
Link Worker (self care) 3
Health courses 3
Pain Clinic 2
Reiki 2
Health Psychologist (via GP) 2
Arthritis Group 2
Chest, Heart and Stroke: Keep Fit Group 1
Smoking Cessation 1
Winning Weight 1
Tai Chi 1
Dundee Psychological Service 1
Fybromyalgia Support Group 1
Community Dentist 1
TOTAL 13 22

 

Goal Theme: Housing Service Pathways No of Cases
Connect 1
Sanctuary Housing 1
Positive Steps 1
Homeless Unit 1
Home Scotland 1
Medical Housing Officer 1
TOTAL 6 6

 

Goal Theme: Mental Health Service Pathways No of Cases
Insight Counselling 9
Listening Service 7
Therapeutic Worker 6
Penumbra 6
LW (therapeutic) 3 (but it was inherent in their overall approach)
GP 2
Still Game (Dundee United Football Club) 2
Dundee Association for Mental health (DAMH) 2
Action on Depression 1
Reiki 1
Health Psychology 1
Tayside Council on Alcohol (TCA) Art Therapy 1
Arthritis Self Management Group 1
University of the 3rd Age 1
Adult Learning 1
Mid-lin' Day Centre 1
Art Angel 1
TOTAL 17 46

 

Goal Theme: Skills Learning Opportunities
(includes learning practical household management)
Service Pathway No of Cases
Positive Steps 2
Adult Learning 1
Adult Guidance 1
Volunteering (online info) 1
Timebank 1
Community Psychiatric Nursing Team (CPN) 1
Ist Contact SW Team 1
TOTAL 7 8

 

Goal Theme: Literacy Service Pathway No of Cases
Adult Literacy Team 4
Dundee City Council Youth Literacy Team 1
TOTAL 2 5

 

Goal Theme: Activities Service Pathway No of Cases
Active for Life 4
Volunteering 4 (2 = Volun Gateway)
Creative Writing Group 2
Art Angel 2
Walking Groups 2
Dundee Association for Mental Health (DAMH) 2
Crotchet Group 2
Dundee City Council Youth Literacy Team 1
Drama Therapy 1
Dance Class 1
Mid-lin' Day Centre 1
Fairbridge 1
YMCA Keep Fit 1
Dundee Healthy Living Initiative (DHLI) Arts Group 1
Tai Chi 1
TOTAL 15 26

 

Goal Theme: Finance Service Pathways No of Cases
Making Money Work 9
Connect 4
Adapt 3
Craigowl 1
Welfare Rights 1
North Law 1
MSP (member of Scottish Parliament) 1
Benefits Office 1
Fuel Poverty Dundee Energy Efficiency Advice Project ( DEEAP) 3
TOTAL 9 24

 

Goal Theme: Work Issues Service Pathways No of Cases
Remploy 5
MP 1
Adult Guidance 1
Dundee City Council Youth Literacy Team 1
Link Worker 1
TOTAL 5 9

 

Goal Theme: Social Isolation Service Pathways No of Cases
Dundee Association for Mental Health (DAMH) 4
Fairbridge 3
Dundee Healthy Living Initiative) DHLI 3
Penumbra 2
Positive Steps 2
Adult Learning 1
Discover Opportunities 1
Volunteer Gateway 1
Lattice 1
TOTAL 9 18

 

Goal Theme: Substance Misuse (includes alcohol Service Pathways No of Cases
Tayside Council on Alcohol (TCA) 1
Addaction 1
Listening Service 1
Tayside Alcohol Problem Service (TAPS) 1
Eclipse 1
TOTAL 5 5

 

Goal Theme: Confidence Self Esteem Service Pathway No of Cases
Steps to Confidence Course 3
Discover Opportunities 1
Link Worker (therapeutic) 1
Brahamas 1
TOTAL 4 6

 

Goal Theme: Relationship Issues Service Pathway No of Cases
Insight Counselling 1
Offenders Family Helpline 1
Link Worker (therapeutic) 1
Bereavement Cruise Counselling 2
Listening Service 1
TOTAL 5 6

 

Goal Theme: Family Issues Service Pathways No of Cases
Dundee Early Intervention Team (DEIT) 2
Discover Opportunities (D/O): Working Towards Health 1
Dundee Healthy Living Initiative (DHLI): Cooking Group 1
Leaflets on Family Activities 1
TOTAL 4 5

 

Goal Theme: Other Themes Service Pathways No of Cases
Carer Carer's Centre 1
Traumatic Life Event Child's Social Work Team 1
Abuse (previous) WRASAC 1
Post Traumatic Stress No Suitable Group 1
TOTAL 3 4

Table 9.1: SOS 100: No of Services/Activities Accessed

No of Services/Activities Accessed No of Cases
1 7
2 30 (33%)
3 20 (22%)
4 13 (14%)
5 12 (13%)
6 5
7 3
8 1
10 1
TOTAL 92

Table 9.2: SOS 100: Commonly Used Services (5 or more cases referred and Service Accessed)

Insight Counselling 10
Making Money Work 9
Listening Service 8
Penumbra 8
DAMH 8
SOS Link Worker 7
SOS Therapeutic Worker 6
Positive Steps 5
Connect 5
Remploy 5

Table 10.1: SOS 100: Type of Role Undertaken by the Link Worker in Each Goal (N=280 Goals)

Type of Role No of Goals in which Role Undertaken
Facilitate (referral/appointments) 204 (73%)
Negotiate 41 (15%)
Advocate 29 (10%)
Liaise 108 (39%)
Support 104 (37%)
Organise/Coordinate 67 (24%)
Information Giving and Research 121 (43%)
Advice 65 (23%)
Therapeutic Input 35 (12%)

Table 10.2: SOS 100: No of Link Worker Roles in Each Goal (N=280 Goals)

1 Role 2 Roles 3 Roles 4 Roles 5 Roles 6 Roles 7 Roles
52 (19%) 108 (38%) 52 (19%) 35 (12%) 23 (8%) 12 (4%) 1 (0.4%)

Contact

Email: Naureen Ahmad