Connecting Scotland - evaluation: qualitative research - implementation and early impact

Findings of research with organisations who applied for digital devices, through the Connecting Scotland programme, to distribute to people that they support.

Appendix 2 – Profile of survey respondents

Survey respondents

We received 547 responses from 420 organisations.

Size of organisation

Of the 547 responses, most (307, 56%) were either micro (164, 30%) or small organisations (143, 26%). Nearly a third (166, 30%) were from large organisations.

Figure 1.1: Size of organisation (n=547)
Table shows that 2 organisations had no paid employees. 164 organisation employed between 1 and 9 people. 143 organisations employed between 10 and 49 people. 72 organisations employed between 50 and 249 people. 166 organisations employed more than 250 people.


Survey respondents were based across Scotland, with at least one response from each local authority area. Most worked in Glasgow (89, 16%), Edinburgh (57, 10%), Fife (41, 7%) or North Lanarkshire (32, 6%). (See over.)

Figure 1.2: Location of respondents (n=547)
Table shows the numbers of applicant organisations by local authority area. The numbers largely reflect population size.

Application outcome

The vast majority of respondents (524, 96%) were successful with their application. Twenty-three (4%) were not.

Figure 1.3: Application outcome (n=547)
The table shows that 96% of applications were successful. 4% were unsuccessful.


Of the 524 respondents that were successful with their application, most applied to phase 2 (66%). Just over a quarter (139, 27%) applied to the winter support package, 170 (32%) applied to phase 1 and 22 (4%) were not sure which phase they applied to.

Figure 1.4: Respondents' phase (n=524)
The chart shows that 170 successful applications were made for phase 1. 344 were made for phase 2. 139 were made for the winter support package. 22 organisations were unsure to which phase they had applied.

Type of participants

The 524 successful applicants supported a wide range of participants. The most common category was low income families (66%), followed by people shielding (221, 42%), people at higher risk of severe illness (191, 36%) and disabled people aged 60 years or over (185, 35%), people aged 60 years or over (not disabled) (181, 35%) and disabled people under 60 years old (177, 34%). One hundred and nine respondents (21%) reported that they supported another type of participants. These 'other' types were wide ranging and included young carers, people with substance use issues, people with mental health issues and homeless young people.

Figure 1.5: Type of participants supported (n=524)
Chart shows the numbers of successful applicants supporting different groups of people. 344 organisations supported low income families. Along with the other groups described, 109 organisations said they supported young care leavers


Most respondents reported that their clients are based in urban locations (240, 46%), 87 (17%) said they were rural and 197 (38%) described their clients as both urban and rural.

Figure 1.6: Urban/rural location of participants (n=524)
Chart shows 240 urban; 187 both urban and rural; 87 rural.



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