Digital Impact Test
We do not foresee that there will be any adverse impacts now or in the future of these measures in relation to their delivery in the current and future digital context.
These measures will be implemented with the current social security system that utilised digital processes for individuals, where convenient, but does not exclude those that are unable to access these channels. For example, individuals, to both Child Disability Benefit and Adult Disability Benefit, are able to apply online, over the phone, in person or through paper forms. They are also able to access support online (written guidance), through the phone (Social Security Scotland and Local Delivery), in person (Local Delivery) or by paper (paper guidance).
Whilst we recognise that technological advances does mean that the social security sector across the UK has already moved to a largely online journey, it is important that we continue to support those who do not have access to or knowledge of the necessary digital channels to apply for these benefits. Therefore, as these measures will have no impact on how we deliver these benefits, we will continue to support individuals in an offline and online environment, ensuring that any future changes to our processes are mindful of the needs of the individual first and foremost.
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