Digital Transformation Service: highlights report - 2020 to 2021

This report provides an overview of the work delivered by the Digital Transformation Service (DTS) from 2020 to 2021, and a look ahead to future priorities.

What we have done so far

DTS What we have done so far image

Use data and insights to remove blockers to digital transformation

In 2020/21, we have:

  • Collected data about common blockers, risks and lessons learned across the public sector – so we can use these insights to deliver services more efficiently in 2021/22
  • Gathered user insights to mature our service, so we can support the public sector to enable digital transformation in 2021/22
  • Developed an understanding of user needs in response to the COVID-19 pandemic – which we’ll continue to share and use to deliver services in 2021/22

Embed user-led service design

In 2020/21, we have:

  • Helped organisations design user-centred services – by focussing on people, not technology
  • Developed digital capability across the public sector through on-the-job training, recruitment support, work shadowing, and coaching
  • Helped build teams, that can sustainably maintain live services and reduce dependency on external support
  • Promoted best practice by sharing guidance and standards with organisations across the public sector

Share common tools, platforms and enable digital systems to work together

In 2020/21, we have:

  • Supported organisations to use and transfer to new content management systems and benefit from common security, accessibility and design standards
  • Encouraged the re-use of tools and technology within the public sector, in line with Scotland’s Digital Strategy
  • Provided expertise and professional support to major corporate digital programmes, including Cloud, Publishing, Payments and Identity
  • Identified and delivered tools and templates for organisations requiring digital support in the public sector

Encourage cross-sector collaboration

In 2020/21, we have:

  • Established a Transformation Action Group to govern the Digital Transformation Service, made up of representatives from across Scottish Government, to share insights and promote collaboration
  • Supported organisations to work with and learn from range of stakeholders as part of their transformation journey, including the third and private sectors
  • Built a robust sign-posting offering to connect organisations with the advice, guidance and resources they need to support them on their transformation journey
  • Referred organisations to the ‘Once for Scotland Collaboration Panel’ to identify if there are opportunities to join up and deliver common requirements in a collaborative way

Drive innovation and new ways of working

In 2020/21, we have:

  • Brought private and public sector expertise together, to explore options for sharing corporate knowledge sharing across the public sector
  • Embedded agile methodology and ways of working across the public sector, so we can deliver services in a user focused, iterative way
  • Enabled projects to adapt quickly in response to COVID-19, supporting rapid delivery to meet a new set of needs created by the pandemic
  • Utilised ‘design sprints’ to support organisations to quickly define, sketch and prototype digital transformation options within 5 days

Enable economies of scale and efficiencies

In 2020/21, we have:

  • Developed a prioritisation and triage process so that time and investment is used for highest impact in accordance with Scotland’s Digital Strategy
  • Helped organisations get the benefits of a short focused discovery phase to understand the problem before committing to a costly long-term programme of work
  • Encouraged the re-use and sharing of common platforms so that organisations can deliver more efficiently
  • Improved project efficiency by sharing knowledge and lessons learned from across public sector organisations

DTS - delivery in numbers

  • 51 business areas supported across the public sector
  • 19 discoveries delivered
  • 8 Alphas delivered
  • 1 Beta delivered
  • 3 Digital strategies delivered
  • 3 Challenge and Support Independent Advisory Panels delivered
  • 17 people provided to sit on 34 boards
  • 52% of requests received have come from outside The Scottish Government


DTS Team at

Back to top